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Candidate's Name
Mount Wolf Pa, PA Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEI&#Street Address ;ve worked as unit secretary in ICU setting for 15+yrs. Fast paced and Multi-tasking were a must. Rhythm recognition course was also a must.The last 4 yrs I spent in the ED as patient service specialist. I worked on the trauma team, worked closely with the flow nurse to try to keep ED running smoothly. Collected co-pays when necessary and also worked with HIM if there were any data issues on charts. Trained in epic. Patient Confidentiality and Data SecurityPatient Needs Assessment and ReferralHelpful and Service-OrientedEvaluating Quality of CareKnowledge of Community Services and ProgramsProviding Information and ResourcesBuilding Rapport and CredibilityGathering Information from PatientsDocumenting and Recording InformationCaring and EmpatheticCalm and Effective Under PressureVerbal and Written CommunicationCommunicating to Patients and FamiliesOrganized and EfficientRegistration and SchedulingAdministrative and Office SupportResolving ProblemsQuality Standards and ProtocolsHealth Information Access ManagementInsurance Forms ProcessingPayment CalculationMedical TerminologyAttention to DetailClaims Handling and Coverage VerificationClerical and Filing SupportOutbound CallingPunctual and HardworkingMulti-Line Telephone SystemsRecords ManagementReliability and DedicationInsurance AuthorizationsTime Management and PrioritizationProfessional Bedside MannerPatient RegistrationPatient Service Specialist, 11/2000 to 03/2022Wellspan  York, PAPROFESSIONAL SUMMARYSKILLSWORK HISTORYFollowed document protocols to safeguard confidentiality of patient records. Organized patient records and database to facilitate information storage and retrieval. Helped address client complaints through timely corrective actions and appropriate referrals. Facilitated communication between patients and various departments and staff. Offered simple, clear explanations to help clients and families understand hospital policies and procedures. Identified issues, analyzed information and provided solutions to problems. Maintained excellent attendance record, consistently arriving to work on time. Adhered to social distancing protocols and wore mask or face shield. Improved operations through consistent hard work and dedication. Actively listened to customers' requests, confirming full understanding before addressing concerns. Maintained energy and enthusiasm in fast-paced environment. Business, 06/1980Northeastern High School - Manchester PAEDUCATION