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Click here or scroll down to respond to this candidate7306 Daisy StreetColumbus, Ga, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
ObjectiveTo obtain a position within an organization that promotes personal and professional growth. One that allows creativity and builds upon the skills and talents already acquired.ExperienceNovember 2021 Present Little Caesars Columbus, GAManagerResponsibilities:Open/Close the business, handling of money, safe, assisting the General Manager in daily activities, operations, in charge of unloading the truck every Friday morning, customer service, managing 15 to 20 employees, prep work, answering phone calls, interviewing potential applicants, Serve Safe CertificationJune 2017 September 2021 Incomm Columbus, GAFraud Analyst IIResponsibilities:Fraud Analyst II reviews potential fraudulent accounts for the prevention and detection of possible Transaction Fraud and Identity Theft and will take appropriate action based on transaction characteristics and account changes with indicators of complex issues related to possible Identity Theft. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Responsible for moderately complex research and analysis of account activity to assess levels of risk and fraud type. Takes appropriate corrective action through customer phone contact to verify legitimate usage. Provides review and analysis of risky or exception conditions. Is responsible for developing and maintaining strategies to detect fraud internal & external (in the field supporting current events/investigations). Responsible for identifying fraud trends and opportunities for improvement, perform data mining and analysis to develop and improve fraud strategies, and measure and control existing strategies. Needs to build adequate controls and process discipline to mitigate losses while focusing on improving customer experience and managing operational cost.Responsibilities:Assist in the development and implementation of detection and prevention strategies that help mitigate fraud losses while ensuring an appropriate balance between risk and reward.Manage the manual fraud review of high-risk orders, processes.Conduct card activity monitoring on all Incomm Financial, 3rd Party, Wireless, Mobile, Gift Card products.Canada Consumed, Dispute management including inquiries, and pre-arbitration requests.Kount event management including chargebacks, disputes, inquires and pre-arbitration requests.June 2015 May 2017 Incomm Columbus, GAFraud Analyst IResponsibilities:Assist in the development and implementation of detection and prevention strategies that help mitigate fraud losses while ensuring an appropriate balance between risk and reward.Manage the manual fraud review of high-risk sales, orders, processes.Conduct card activity monitoring on all Incomm Financial, 3rd Party, Wireless, Mobile, Gift Card products.US/Canada Consumed, Dispute management including inquiries, and pre-arbitration requests.Accertify/Kount event management including chargebacks, disputes, inquires and pre-arbitration requests.Perform due diligence on new corporate products, internal process and customer procedure.Fraud & Sale data collection and reporting.May 2014 May 2015 Staffing Connections Columbus, GASalesFull Time Sales in Columbus, GA, LaGrange, GA, Auburn, Al, Opelika, AL, and Phenix City, ALDevelop and manage the overall success of the branch operations to increase sales and profitability while ensuring excellent customer serviceAssess local market conditions, identify current and prospective sales opportunities and develop financial objectives for the branchDrive sales effort with continual face-to-face meetings with businesses in the branch territoryAssist in the creation of strategic plans and budgetsManagement of branchs P&L and collectionsNetwork within the local community to build business and visibilityIdentify and resolve risk management issues and perform job site safety reviewsNegotiate and establish clients billable hour rate per temporary employee based on established credit department parametersOversee and assist with the day to day operations of the branch, including recruitment, hiring and placement of temporary employeesSupervise branch support staff, including coaching and developing individual talents and helping them to meet their professional goalsEnsure compliance with EEO, immigration, OSHA, wage and hour and all other federal and state lawsCoordinates with the corporate office and its respective departments to achieve branch objectivesDec. 2013 Feb 2014 Communicorp/Aflac Columbus, GAProject AnalystReceive 1510/1511/replenishment from Client/Aflac, or POF from Aflac ARProcess job through ePace checking Salesperson for each customer to insure accuracy and pricing for future pre-billingReview completed Job ticketPrint 2 copies of job ticket and stock tickets if requiredSend 1 copy of job ticket to Scheduling / 2nd copy will be for ProductionTurn Initialed Production job ticket to digital prepress for imposition of fileReceive proofs from digital prepressTurn Large Press/Small Press proof(s) to QA for review (digital proofs are not reviewed by QA)Upon QA Approval of proofs (if not going to the customer) turn job to plating or digital printCoordinate planning & scheduling of finishing and outside services, if requiredCoordinates with shipping/receiving ensuring customer deliveryCommunicates with AR regarding productionAug. 2013 Dec 2013 Communicorp/Aflac Columbus, GAProject Management of New Business DevelopmentAssist clients in the management of implementation of large program initiativesCreate and maintain contracts for customersAssist in the creation and negotiation of contracts with customersManage accuracy and completion of certificates of insurance for our customersRFP Research, works with team members to gather pricing details; creates final pricing document for RFP projectsMaintain programs with accuracy through completionMar. 2012 - Oct. 2012 MDT Personnel, LLC Clearwater, FLNational Floating Manager/Disaster Recovery TeamTraveled to branches to provide training to new managers and staffing coordinatorsOpened up or closed officesAssisted in Disaster Recovery areas when neededDec. 2010 Mar. 2012 MDT Personnel, LLC Columbus, GABranch ManagerDevelop and manage the overall success of the branch operations to increase sales and profitability while ensuring excellent customer serviceAssess local market conditions, identify current and prospective sales opportunities and develop financial objectives for the branchDrive sales effort with continual face-to-face meetings with businesses in the branch territoryAssist in the creation of strategic plans and budgetsManagement of branchs P&L and collectionsNetwork within the local community to build business and visibilityIdentify and resolve risk management issues and perform job site safety reviewsNegotiate and establish clients billable hour rate per temporary employee based on established credit department parametersOversee and assist with the day to day operations of the branch, including recruitment, hiring and placement of temporary employeesSupervise branch support staff, including coaching and developing individual talents and helping them to meet their professional goalsEnsure compliance with EEO, immigration, OSHA, wage and hour and all other federal and state lawsCoordinates with the corporate office and its respective departments to achieve branch objectivesMar. 2010 Nov. 2010 Bell Media, LLC Montgomery, ALSales & MarketingFull Time Sales in Columbus, GA and Phenix City, ALOutdoor advertising on Digital and Standard BillboardsAssisted the client in setting up its ad campaign and also worked with the in house Graphics Department to create adsDec. 2008 - Mar. 2010 In The Game Magazine Sylvester, GASales & MarketingFull Time Sales in Columbus, GA, LaGrange, GA, Auburn, AL, Opelika, AL, and Phenix City, ALWorked with the local High Schools to determine Player Spotlight, Academic Athletes, Rising Star, and the Coaches CornerSet up and distributed the magazine to local merchants to include Walmart, CVS, Barnes & Noble, Piggly Wiggly, Winn Dixie, and other local merchantsDec. 2007 Nov. 2008 Tendon Systems Columbus, GAProject ManagementResponsible for complete execution of project (job) including oversight of; drawing production, design services, material deliveries, cable repairs and pre-pour inspections.Worked as liaison between contractor and R&S manufacturing to ensure timely and accurate deliver of all equipment and cable orders.Oversight of all account receivable and collection problems for assigned project and clients.AutoCAD experienceJuly 2004 June 2006 Kraft Foods Montgomery, ALMerchandiserResponsible for merchandise layout and display of product in Columbus, GA and Phenix City, AL markets.Worked with store management to ensure product quality and customer satisfaction service levels were met.Sales representative for new products.Jun. 1994 Feb.2004 Total System Service, Inc. Columbus, GASr. Client Service Relations RepresentativeServed as primary customer liaison for Fortune 100 credit card issuer with over 19M accountsFacilitated identification of issue root cause analysis and implementation of preventative measuresProject Management to include meeting facilitationEnsured client system methodology and standards were met while tracking all projects and maintaining appropriate documentationAssisted senior management in resource allocation across companyTraveled regularly to client sites to work one on one with client and assist on all new projects, implementations, etc.Education19881992 Central High School Phenix City, ALGraduated with advanced degree status1992-1994 Chattahoochee Valley State Community CollegeAssociates Degree in Liberal ArtsInterestsBaseball is my passion. Played from T-ball through college and continue to play in adult recreation leagues both is Baseball and Softball. I also coach Little League and Travel Ball Teams as well. Also enjoy the outdoors: hunting, boating, and fishing. |
