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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLECharleston, MSStore ManagerAccomplished leader with more than 15 years of diversified experience in managing retail/convenience storeoperations while enhancing the customer experience.
Skilled in managing all aspects of daily store operations including inventory control and implementing company programs/directives. Adept in building effective working relationships with internal/external customers and vendors. Demonstrated record of success in dealing effectively with diverse customers while providing optimum levels of service and ensuring overall satisfaction.
Areas of Expertise Customer Relations Training and Development Strategic Planning Business Operation
Personnel Management Forecasting Loss Prevention/Shrinkage Inventory Control Project Management
Accomplishments Managed store losses, consistently maintaining a monthly .02-.20 inventory loss.
Successfully coached and mentored several employees into various supervisory roles.
Received district award for Top Bonus Earning Manager in 2019.Career ExperienceCircle K, Oxford, MS 9/2015 PresentStore ManagerManage daily operations of a rural area store consisting of 15 employees including two Assistant Managers and one Lead Cashier with sales exceeding $250K monthly. Assist with interviewing, selecting, and hiring new staff. Mentor employees on career development and conduct annual performance evaluations. Oversaw monitoring of daily sales, customer service, inventory control, floor plans, and staff development. Collaborate with Market Manager on marketing strategies, loss prevention, customer service goals, and performance management. Conduct profit and loss (P&L) analysis identifying opportunities for improvement and reported expense overages to Market Manager for review. Organize and facilitatestaff meetings analyzing business performance and scheduling needs.
Facilitate customer service trainings focused on enhancing overall customer experience. Instill a team-wide focus and improved employee morale through one-on-one coaching and mentoring. Promote cost control and waste reduction by closely assessing inventory trends and proactively adjusting supply orders. Created Excel reports to streamline inventory controls, which improved operational efficiency and cost effectiveness.
Dollar General, Charleston, MS 11/2013 9/2015Store ManagerOversaw staff of 6 employees in overall operations of rural retail location with monthly sales volume up to $150K . Mentored employees with career development, resolved human resource issues, and facilitated employee trainings sessions. Prepared inventory reports and monitored decrease in store shrinkage. Maintained pleasant retail shopping experience by overseeing store presentation, product placement, and ensuring proper techniques are relevant and visual to customers. Analyzed stores trend, SKUs sales performance, received merchandise, product pricing, and customer preferences. Developed and disseminated key sales metric reports for store management review. Collaborated with area management to assist with providing shift coverage and overseeing operations for local stores during staff shortages.
Citi Trends, Batesville, MS 3/2010 11/2013Assistant ManagerPartnered withStore Manager to oversee staff consisting of 8 employeeswhile managing day-to-day store operations, employment development, payroll, and inventory levels. Trained and mentored employees on company policies/procedures and sales tactics. Monitored and tracked inventory, total loss budget, and documented trends/performance. Reconciled cash/credit card payments and prepared bank deposits. Prepared and disseminated weekly and monthly reports detailing sales, production, and inventory. Created planograms and floor plans for development of sales strategies and product/visual placement.
Additional ExperienceBurlington Coat Factory, Department Manager, Southaven, MS
Burkes Outlet, Store Manager, Batesville, MS
Bumpers Drive Inn, Assistant Manager, Charleston, MS
Wal-Mart, Department Manager, Batesville, MS & Valdosta, GA
EducationAssociate of Applied Science in Medical Office Technology
Northwest Mississippi Community College, Senatobia, MSCertificationsSafe Food Certification (current) |
