| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
ContactTel : PHONE NUMBER AVAILABLEe-mail : EMAIL AVAILABLEAddressStreet Address
Key SkillsOutstanding scheduling and dispatching skillsSuperb Customer Service skills, attentive, empathetic, understanding, friendlyStrong active listening & problem solving skillsStrong written and verbal communication skillsPossess ability to work independently or in a team-orientated atmosphereAble to identify and resolve more complex issues promptly and accuratelyExperienced with Microsoft Word, Excel, Power Point, OutlookExcellent organizational skillsAble to multi-taskWork ExperienceL3Harris TechnologiesDispatch/Customer ServiceOctober 2006 to PresentMelbourne, FL 32919Actively schedule and dispatch over 100 field technicians to various US site locations without schedule conflictReceive and place high volume incoming/outgoing calls to include, research of available technicians, customer escalations, data updates, problem resolutionCreate and maintain daily/weekly/monthly reports to include scheduled appointments of field personnel, customer based reports to include all tickets generated and worked to resolutionMeet or exceed deadlines and Service Level Agreements on a consistent basisAnalyzed, developed and implemented more efficient processes to enhance the efficiency of the call centerMentored and trained new Customer Service RepresentativesReceived numerous accolades and accommodations from customers, field technicians and supervisorsShowcasesCustomer ServiceMay 2005 to October 2006Cape Canaveral, FL 32920Responsible for incoming/outgoing sales calls and given substantial raise within the first six months of employment due to sales recordsMaintained client data base to include products purchased and frequency, address verification, personnel changesResponsible for Inventory Control to include shipping, receiving, product knowledgeExcell Agent ServicesCustomer ServiceMay 1996 to May 2005Rockledge, FL 32955Responsible for incoming calls for Directory AssistanceSupervisory position to include escalated callsCertifications2013HDI Customer Service Representative Certification Number 3_84298CRSEXAM2010SDP Customer Service Representative2010ITIL Foundations V3- Issued by EXINEducation1974Tantasqua Regional High SchoolSturbridge, MA1990Dudley Hall Career InstituteWorcester, MA |
