Candidate Information Name Available: Register for Free Title Fraud Investigator Claims Adjuster Target Location US-VA-Midlothian Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVEFraud and customer service specialist with decades of consumer banking experience with the goal ofcollaborating with teams to deliver top results, increased probability, lowered risk and higher customersatisfaction and retention.PROFESSIONAL EXPERIENCECAPITAL ONE, Glen Allen, VirginiaEstates Credit Card, Senior Coordinator October 2017 - August2022e Specialized department dealing with accounts of deceased card holders.e Counseled ~35 customers daily on complex individualized account management.Fraud Account Manager - Tier 2 Escalations, Senior Coordinator July 2016 - October 2017e Mitigated regulatory and corporate complaints through rigorous fraud analysis and KYC tacticsserving as last line of defense; Empowered to reverse and rectify decisions of fraud investigations.e Deescalated an average 20 existing customers daily for Inbound Tier 2 credit card fraud grievances.e Identify, analyze and provide proactive feedback to management regarding fraud trends and areasof opportunity for process improvement.FRAUD RECOVERY ROLES October 2013 - July 2016Small Business Fraud CoordinatorCOFI (Charged off claims)High Value CoordinatorSUNTRUST BANK (Truist) & VILLAGE BANK, Richmond, Virginia January 2008 - October 2013Personal Relationship Bankere Award Recipient: #2 Relationship Banker out of ~5,000 Suntrust Bankerse Built and retained ~200 customers loyalty and trust through account and loan managementTRAVELERS INSURANCE COMPANY, Richmond, Virginia August 1999 - January 2008Property Claims Adjuster/Fraud Investigatore Investigated thousands of homeowner claims resulting in lower risk and higher probability;Attended court proceedings and depositions for prosecuted fraud claims.WACHOVIA, CENTRAL FIDELITY BANK, INVESTORS SAVINGS BANK, (WELLS FARGO) 1999-1984e Promoted to many Consumer Branch Banker roles through four different mergers resulting inWells Fargo.EDUCATIONVirginia Commonwealth University, Richmond, Virginia (Business/Non-Degree Seeking)Averett University, Danville, Virginia (Business/Non-Degree Seeking)COMMUNITY INVOLVEMENTJames River High School Band Board Member, Midlothian, VirginiaMidlothian Ruritan Member, Midlothian, VirginiaCity Food Bank, Volunteer, Richmond, Virginia