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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEHigh-energy, results-focused professional offering more than 35 years of experience in senior-level leadership for customer service. Talent for forging strong relationships with key decision makers, other managers, and channel partners. Recognized for the ability to enhance business practices, increase productivity, and boost morale. Possesses extensive knowledge in health care, customer relations, administration, and other critical business activities. Core competencies include:Account ManagementCustomer ServiceHealth CareData AnalystQuality AssuranceHIPPAReconciliationMedical AdministrationPatient SafetyPROFESSIONAL EXPERIENCEST. Elizabeth Health Care Center, (1987- present) - Youngstown, OH Chart Deficiency Analyst (2004- Present)Responsible for oversight on patient records and chart completionMaintain physician signature log for patient servicesAssign, distribute, and coordinate work duties to co-workersWork closely with senior level management to resolve issuesReconcile charts for inpatient, out-patient, bedded outpatients and emergency patientsPrepare files for emergency room, ambulatory and inpatient; retrieve additional files when necessaryScan records into DCS/QCIIndex emergency room recordsST. Elizabeth Health Care Center- Youngstown, OHCoverage for Opt Scripts (2006-2007)Processed and retrieved opt scripts from opt departmentsPoint of contact for opt scriptsSent daily correspondence to outpatient departmentsMaintained overdue script records and conducted daily follow-ups ST. Elizabeth Health Care Center Youngstown, OHRelease of Information (2004-2007)Faxed medical records to health care facilitiesWorked telephone switchboardOversaw department mailProvided assistance to walk-in patienceCreated and tracked patient documents, ensuring proper and accurate filingReferred patients as needed to Risk Management or Patient Advocate services ST. Elizabeth Health Care Center- Youngstown, OHRecords Completion (2000-2004)Monitored chart deficiencies for physicians and residentsUpdated edits and deficiencies in Softmed Chart LocatorUtilized Softmed Chart Locator to ensure records were assigned to the proper locationsST. Elizabeth Health Care Center- Youngstown, OHCentral File Clerk & Nutrition Services (1987-2000)Maintained patient filing systemFielded all patient and business callsCopied, filed and transferred charts prior to release of informationOversaw HBO Star for patient account numbersTECHNICAL SKILLSSoftware: Microsoft Office Suite, Lotus, Word Perfect, HBOC Star, Horizon, Soft Lab, Medipac/Clinipac, DCS QCI, DVI |
