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PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional Summary:Customer Care professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.EDUCATIONHarlan Community Academy High SchoolChicago, IL  06/2002Diploma: General StudiesWORK EXPERIENCEGrubHub Holdings - Operations Consultant ( Care Team, Diner)Chicago, IL 01/2019 - 11/2022 Monitored corporate policies and procedures Implemented processes and procedures to improve overall efficiency in operations whileCollaborating with clients to target issues and uncover methods increasing operational efficiency. Supervised client meetings to disseminate proper information and encourage participants to engage Adapted quickly to changing project priorities and job specifications through effective communication and management.Robert Half - Customer Care SpecialistHomewood, IL  06/2015 - 12/2018 Helped large volume of customers every day with positive attitude and focus on customer satistaction. Defused customer concerns with exceptional conflict and problem resolution skills. Used exceptional communication to connect with customers, assess needs and present solutions. Verified accuracy of customer account information and updated when necessary.Responded to customer inquiries via phone, email, and web-based platforms. Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions. Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.Achieved high satisfaction rating through proactive one-call resolutions of customer issues.Haplan Staffing Services - Credit and Collection SpecialistKenosha, WI  03/2012 - 05/2015 Delivered exceptional customer service on collection calls and maintained calm and professional demeanor. Monitored accounts for compliance with established payment plans and flagged non compliances,working in call center environment handling manual and automatically dialed outbound calls. Set up drafts and processed immediate payments after conducting thorough research and analysis of account. Maintained high volume of calls and met demands of busy and productive group. Followed up with customers to collect specific financial information and verify details for preparation of annual 1095 forms. Notified co-signers of delinquent accounts to assist in collecting payments and listened to customers to negotiate solutionsSkillsReporting and AnalysisData OperationsPayroll OperationsComplex Problem ResolutionCustomer InquiriesTeam GoalsCustomer Needs Assessments