Candidate Information Name Available: Register for Free Title Customer Service Representative Target Location US-NJ-Willingboro Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Delran, NJ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESummaryReliable, consistent experience professional business analyst with over 24+ years of problem solving, team leadership, recruiting talent acquisition, customer service and collaborating cross- functionally to achieve quality assurance goals.SKILLSCustomer Service, Data Entry, Office & Microsoft Office, MS Word, Excel, Powerpoint, Outlook, Internet, Oracle, eOscar, ACRO, MERSEXPERIENCE24+ years experience in the customer service field Ability to handle time sensitive, confidential records to obtain pertinent credit information Adhere to company standards and polices/procedures Committed to service oriented workComprehensive knowledge of clerical duties and office equipment Dependable, hard working, efficient and highly reliable self starter Positive customer relations with diversified individuals Process Managerial, time management & supervisory skills Provide quality customer service and support in the mortgage lending industry Interview & train new hirers, assign responsibilities and duties Equifax Mortgage SolutionsBusiness Process QA Auditor/Supervisor Mt Laurel, NJ 3/15/2018 - 5/1/2020Audit & conduct call observation to ensure all policies/procedures are being met Design, create, actively manage all training material supported by Shared Services Document up to 100% daily quality performances & track percentage loss revenue Ensure effective & consistent communication with all employees of any streamline processes of improvements to policies/proceduresParticipate & collaborate with supervisory staff & management with case managements studies/ restructuring processInterview/Trained up to 15- 20 new hirers per class on/off site Equifax Mortgage SolutionQC Supervisor Mt Laurel, NJ9/1995 - 3/15/2018QC Supervisor of daily operations on/off shore sites Ability to handle time sensitive, confidential records to obtain pertinent credit information. Ability to make quick out of the box decisionsMaintain high quality of our product to customersAudit agent performancesConduct interview/training calibrations of new hirers on/off shore with policy & procedures guideline for credit reporting purposesDesigned, created QC process & implemented policies/procedures launched to all 4 office locations on/off shoreDocument & track daily quality/productivity/ identified root cause of loss revenue Time management & delegate taskHandled direct report scheduling PTO for up to 15-20 agents Supplemental ExperienceOn-Line E-Commerce/Reseller/Entrepreneur/Mercari/E-bay Poshmark @simple2ateeDelran, NJ9/2019 - Current (Part-Time)Ability to work independently/self-starter hardworking & consistent Edit / Photograph items for new listings & cross-post to all 3 selling platforms Ensure all items & listing are within compliance for Poshmark/Mercari/e-Bay guidelines Marketing create social media post/advertisements of products for sell Provide Customer Service feedback in a timely manner Retail Buyer/Seller New/Used SecondhandResearch Potential Product For Profitable ResellTime Management/Inventory Tracking & BookkeepingREFERENCES AVAILABLE UPON REQUEST