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Click here or scroll down to respond to this candidateCAREER OBJECTIVEMotivated professional excels in a team environment. Extensivecustomer service background, competitive and versatile. Diverse background evinces adaptability in any working setting. PHONE NUMBER AVAILABLE / Street Address -848-Street Address
EMAIL AVAILABLEIndialantic, FL Street Address
EXPERIENCETitle ProcessorSEP 2021 - AUG 2022 Federal Title Insurance Assoc., Rockledge, FL Federal Title Insurance Assoc.Loan ProcessorOCT 2020 - MAY 2021 Guaranteed Rate, Chicago, IL Mortgage ProcessorAUG 2019 - OCT 2020 Sourcepoint, Palm Bay, FLCopied and summarized recorded documents, such as mortgages, trust deeds and contracts, that aected property titles.Helped buyers, sellers, contractors, surveyors and courthouse personnel with title-related information and resolved problems.Entered into record-keeping systems appropriate data needed to create new title records and to update existing ones. Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives. Remote work from home) Completed pre-approved loans for nal underwriting approval Sent pre-approval and commitment lettersWorked directly with loan ocers and customers to provide the required documentation in order to complete the loanAdhered to general mortgage guidelines and ensured loans were processed within company guidelines and procedures.Worked with customers, loan ocers, attorneys, title companies and realtors to close the loan. Responsible for consumer loan documentation and processing for Freedom Mortgage FHA and VA loans Requested documentation and forms needed for VA processing Worked directly with the customer to provide status and estimated processing times. KATHLEEN JEVINTechnical Support RepresentativeDEC 2015 - AUG 2019 Spectrum, Melbourne, FLCollections, Customer Assistance Specialist, Loan Processor And Underwriter JAN 2009 - JUN 2015 Washington Mutual/Chase/Wingspan, Melbourne, FL Customer Service RepresentativeJUN 2007 - SEP 2008 Percepta, Melbourne, FLAssistant, Vice PresidentNOV 1987 - MAR 2004 Benco Dental Company, Wilkes-Barre, PA Customer Assistance SpecialistHome Equity, USAssistantHome Equity, Chicago, ILQuality Assurance CoordinatorHome Equity, Chicago, IL Troubleshoot calls from customers assisting with cable concerns Maintain excellence provided by a series of metrics including speed, resolution and overall customer satisfaction.Underwriting: for past due and imminent default loans: Calculated a customer's income and expenses to determine the best possible alternatives to foreclosure including government sponsored or in-house modications or repayment plans. Received inbound calls assisting customers with vehicle concerns Utilized defusing tactics, improved call performance and call control Conversant with policies, guidelines and warranties to aid customers. Various positions held within my 17 year career with Benco, Organized sta meetings, drafted memos troubleshooting, booked ights and hotel accomodations Composed letters, directed receptionist meetings Provided company tours to visiting customers and vendors. Dealt directly with customers on inbound and outbound calls to assist in foreclosure alternatives Provided documents needed, status updates and post review decisions Collections: Placed outbound calls to customers for payments and provided options for bringing accounts current; reviewed payment histories, balances and charges on accounts; processed payments Procient in policies and guidelines in order to best assist the customer Received numerous recognition awards for exceeding goal To Sales Manager: Assisted in organizing annual sales meeting and quarterly management meetings Organized travel arrangements, hotel accomodations and meeting venues for over 200 sales and service sta Assisted sales team with training material and reports to increase production. Trained, coached and monitored new employeesOriginated the corresponding study and evaluation material and initiated the new employee training program.EDUCATIONJUN 1988 LCCC, Wilkes, Kings, Nanticoke, PASKILLS Self-sucient ReliableLogistical Coordination RelationshipBuilding Customer Accounts Management Credit Verication Oce Supplies and Inventory Loan Application Preparation Collateral Value Checks Customer Communication Financial Data CollectionADDITIONAL INFORMATIONACTIVITIES AND HONORS, Awards for outstanding customer service currently #36 of over 500 customer service representatives and #13 of 101 at Spectrum. Various awards and prizes for increased production sales. Over 150 applicants 2001 - 3rd Place Annual Customer Service Award Winner 2002 - 2nd Place Annual Customer Service Award Winner 2003 - 1st Place Annual Customer Service Award Winner |
