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Work HistoryAIR LINES CUSTOMERSERVICES.EugenioMoralesLopezContactAddressSan Antonio, United States,78230PhonePHONE NUMBER AVAILABLEPHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLEWWWhttps://zety.com/profile/eugenio-moraleslopez/532TwitterAirlines ServicesSkillsOrganization and TimeManagementMultitasking AbilitiesFlexible and AdaptableDependable andResponsibleActive ListeningExcellent CommunicationAttention to DetailHardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.PSAProspec Airport Services., San Antonio, TXAnswered passenger questions and providedsolutions to issues arising during flights.Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.Ensured safety and comfort of customers onboardaircraft.Demonstrated proper use of safety equipment andseatbelts to inform and educate passengers prior to takeoff.Created learning and content strategies to meetneeds of mentally and physically disabled students. Assisted struggling students to maintain progresslevels by designing individualized lesson plansfocused on areas for improvement.Loaded passengers' property onto appropriateaircraft by collecting, sorting and checkingbaggage tags against flight lists.Observed safety and privacy procedures in handling passengers' property.Verified documentation and condition of freight to assure quality standards were achieved.Escorted handicapped passengers from terminal toaircraft.Managed team member schedules and workassignments.Instructed passengers on safety and emergency2018-10 -CurrentAnalytical and CriticalThinkingLanguagesSpanish is my first languageExcellentWingman Eroic CustomerServices at San AntonioAirport 2019.Excellentprocedures and answered all passenger inquiries.Monitored security and maintained operationalprotocols.Hired, trained and motivated employees to provideexceptional passenger care and support.Kept team members in line with Name, Name andName regulations.Provided follow through on all calls withconfirmations and dissemination of requestedinformation.Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service. Utilized Software to input key data into hotel'sdatabase system.Provided high level of customer service to eachperson by engaging customer and using activelistening and effective interpersonal skills.Answered incoming phone calls and developedfriendly rapport with callers while answeringquestions, making recommendations and leadingconversations to bookings.Managed warehouse operations and verified propershipment procedures.Parts InspectionSlauson Transmission Parts, Bloomington, CAIdentified issues, analyzed information and provided solutions to problems.Proved successful working within tight deadlines and fast-paced atmosphere.Improved operations through consistent hard workand dedication.Learned new skills and applied to daily tasks toimprove efficiency and productivity.1988-08 -2017-01Self EmployedLopez Used Transmission Parts, Ontario, CAEstablished merchandising, sales and profitobjectives to drive business success.Packaged and labeled baked goods with accuratedescriptions and ingredients.2007-09 -2015-12Resolved customer concerns with positive approachand constructive strategies.Set heat and humidity temperatures for proof box.Filled out inventory and production sheets andinformed head baker of stock levels.Managed inventory, labor, expenses and otheroperational processes.Established and maintained positive vendorrelationships.SupervisorAble Building Maintenance, San Antonio, TXApplied strong leadership talents and problem-solving skills to maintain team efficiency andorganize workflows.Prepared, calibrated and monitored productionmachinery to maintain optimal production levelsand consistently achieve daily targets.Set overall vision and provided team leadership.Maintained compliance with company policies,objectives and communication goals.Introduced team contests and goals to enhanceproductivity and improve employee morale.Utilized standard operating procedures, effectivecrew resource management, communication andprocedures specified in company operationmanual.Monitored workshop work flow for over 50employees.Streamlined operations of multiple lines of business within organization.Successfully managed high volumes of client-facing interactions and established strong rapport withphysicians, medical and laboratory staff andpatients.Repaired equipment to keep jobs moving smoothly,informing maintenance department of majormachinery failures.Provided supportive link between external customers and internal operations.Identified individual employee's unique work styles and adapted management methods.2015-10 -2017-12EducationCertificationsAnalyzed equipment breakdowns using varioustroubleshooting methods.Maintained clean and well-organized productionareas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.Evaluated employee performance and coachedand trained to improve weak areas.Tracked and prepared quarterly reports of salesgoals to management.Performed annual evaluations and reviews for large staff of employees.Adjusted job assignments and schedules to keeppace with dynamic business needs, factoring inprocesses, employee knowledge and customerdemands.Mentored newly hired employees on operatingequipment and safety and developed trainingmanual to use for reference.Worked with management team to implementproper division of responsibilities.GED: N/AMiguel Hidalgo - Zacapu Michoacan Mxico1984-08 -1987-06ESL Ingls As A Second Language 4th Level: N/AVictor Ferrari - San Angelo, TX2015-04 -2018-062018-11 Security in Aircraft by Volaris Air2018-10 Security aircraft (search inside all aircraft)