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PROFESSIONAL SUMMARYCustomer Service Representative bringing top-notch skills in oral andwritten communication, active listening and analytical problem- solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.WORK HISTORYCustomer Service Representative, 02/2017 - 08/2022 US Bank, Overland Park, KSCollections, 06/2015 - 10/2016Convergys, Overland Park, KSRiverview, FL 33569PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLSASIA ANDERSONMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Investigated and resolved customer inquiries and complaints quickly. Responded proactively and positively to rapid change. Responded to customer requests for products, services and company information.Collected customer feedback and made process changes to exceed customer satisfaction goals.Educated customers about billing, payment processing and support policies and procedures. Delivered prompt service to prioritize customer needs. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Upbeat and Positive Personality Responding to Difficult CustomersPOS Systems and OrderingPlatforms Issue and Complaint Resolution Efficient and Detail-Oriented Customer Account ManagementCourteous with Strong ServiceMindsetCalm and Professional UnderPressure Data Entry and Maintenance Understanding Customer NeedsBuilding Customer Trust andLoyalty Upselling Products and Services Call Documentation Customer Data Confidentiality Answering Customer Questions Call TransfersHome Healthcare Specialist, 10/2013 - 03/2014Family Tree, Overland Park, KSServer, 04/2012 - 05/2013Olive Garden Restaurant, Kansas City, KSEDUCATIONHigh School Diploma, 05/2013Washington High School - Kansas City, KS Negotiated to collect balance in full.Delivered exceptional customer service on collection calls and maintained calm and professional demeanor. Processed payments and applied to customer balances. Counseled debtors on payment options and arranged installment agreements.Worked in call center environment handling manual and automatically dialed outbound calls. Processed payments and contracts on accounts.Used scripted conversation prompts to convey current account information and obtain payments.Handled continuous outbound and inbound calls daily with goal of collecting owed debt.Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.Traveled to clients' homes to complete healthcare services and promote continuity of care.Provided mobility assistance such as walking and regular exercising. Assisted disabled clients to support independence and well-being. Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.Explained menu items and suggested appropriate options for food allergy concerns. Bussed and reset tables to keep dining room and work areas clean.