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Experienced [Job Title] adept at problem solving, customer service and hiring and training hardworking, qualityStore Manager equipped with extensive experience in retail management and sales. Employs excellent10/201304/200905/2005GAIL PHILLIPMount Vernon, NY 10553Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYstaff.Determined [Job Title] with strong interpersonal skills and extensive retail and sales experience.leadership skills and multi-tasking strengths.HIGHLIGHTSRetail inventory management Outstanding communication skillsAccurate cash handling Exceptional leaderStore opening and closing procedures Conflict resolution skillsStore operations Team-orientedEXPERIENCETJ MAXXBronx, NYAssistant Store ManagerDelivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Maintained daily record of all transactions.Addressed and corrected sales staff communication issues in a tactful and effective manner.Contributed to merchandising ideas at team sale meetings.HOME DEPOTNew Rochelle, NYDepartment Supervisor, Electrical & Lighting DepartmentDelivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Opened a new store location and assisted in recruiting and training new staff.Write performance goals and reviewsDeveloped new talent of efficiency completing daily tasksTARGETMount Kisco, NYExecutive Logistics ManagerStocked and restocked inventory when shipments were received.Maintained merchandise presentation of new inventoryReorganized the stockroom to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Trained and developed new talent on company policies and procedures.K-MARTMount Kisco, NYto Currentto 11/2014to 06/2009Department Supervisor, Photo Lab & Western UnionDeveloped and processed photo handlingMaintained all photo lab equipmentDelivered excellent customer service by greeting and assisting each customer.Implemented all shipping and distributing ordersDelegated merchandisingAddressed and corrected sales staff communication issues in a tactful and effective manner.EDUCATIONSELECT ONE: BUSINESSRockland Community College, Suffern, NY, USACoursework in ManagementSeminar on Retail Advertising01/2002 to 03/2006