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Click here or scroll down to respond to this candidateCandidate's Name
Greensboro, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCustomer Service OutboundMULTI PLANFebruary 2022 to Present Outbound call center customer service Verifying credential and demographics information for healthcare providers and facilities Maintaining knowledge of HIPPA laws Maintaining knowledge of departmental guidelines and policies Maintain knowledge of call procedure and protocols Assist claims department on repricing special projectsAugust 2015Independent Contract Driver - Greensboro, NC August 2015 to Present Pick up passengers and safely deliver them to their destination Using the navigation system in the application to determine all locations Safe, clean verifiable driving record and history Using own insured update vehicle Five star ratingsInsurance Benefits Specialist-RemoteRemedy Employment Solutions (RemX) - Greensboro, NC November 2021 to January 2022 Obtain and verify benefits, eligibility, and prior authorizations with health insurance companies Proper documentation of benefits/eligibility to provide medical physicians offices Outbound call center virtual environmentJR Cigars(May 2021 - October 2021) Customer Service/Sales - Remote - Greensboro, NC Answered inbound calls for inquiries regarding status of orders and shipping tracking Generated sales and revenue in a fast-paced and high-volume environment Processed order requests Documented calls and actions Ability to multi-task Developed and maintained product knowledge Established a positive rapport with customers and build long term relationships Provided on-line ordering assistance, update accounts, and general internet access to customers Provided customers with an exceptional customer service experienceRemote Customer Experience Representative RemoteCONDUENT Employment Service - Greensboro, NC October 2020 to May 2021 Remote contract work from home member service for a major health insurance company contract Answer calls from and assist members regarding their health insurance and pharmacy benefits, claims, eligibility, coverage, enrollment etc. Place orders for prescription refills, enroll members into mail order programs Provide and enhance a perfect customer experience Knowledge and education of HIPPA coverage, privacy laws and violations as they pertain to Personal Health InformationAccount/Customer Service RepresentativeVISTAR of NC a PFGC Company - Greensboro, NC April 2018 to March 2020 Served customers by processing customer orders, provide information in response to inquiries and handle and resolve all customer service issues. Communicated with customers via email, telephone in a professional demeanor to provide product information, to take orders or to discuss issues or concerns regarding orders and/or follow up. Efficiently documented communications and steps taken regarding resolutions to any issues. Followed up communications with customers to ensure all inquiries are resolved to their satisfaction. Assisted with returns, replacements and credit process. Recommended potential new products by analyzing customers needs and buying trends. Inside sales representative and supported the outside sales team.JR Cigars NCIT Support SpecialistSolstas Lab Partners (formerly Spectrum Laboratory) - Greensboro, NC December 2004 to May 2013 Provided file maintenance support of the laboratory computer system Worked with internal and external departments to manage lab test compendium files and maintenance Reviewed and imputed laboratory tests information, updated and maintained database system Completed assignments, priorities and projects in a timely and effective manner. Knowledge and education of HIPPA and Personal Health InformationReview Analyst/Customer Service Assist medical staff with laboratory test information and drawing procedures Inbound/Outbound call center environment Notified medical office staff/physicians of laboratory results for STAT requestsEducationSome College in Medical Office Technology, Early Childhood Education, Nursing AssistantGuilford Technical Community College - Jamestown, NCHigh school diploma or GEDSkills Excellent organizational and analytical skills and the ability to lead projects and accomplish results. Flexible and versatile team player who works hard and excels in any environment. Strong interpersonal skills and a proven ability to work well with individuals at all levels. Dedicated individual achieving a reputation for consistently going beyond what is required. Detail oriented and resourceful in completing projects able to multitask effectively. Strong effective verbal and written communication skills. Proven ability to multi-task, prioritize, organize and manage time effectively and efficiently. Proficiency in most computer applications with strong data entry (typing and data entry). Working knowledge of AS400 system. Trained and shadowed new-hires. Customer service and satisfaction driven. Experience with RX ARGUS/NOVA systems FEPS Teams NICE CRM Avaya Systems Citrix OMS/Epost ZenDesk Salesforce Health Insurance Claims Processing Eligibilty Benefits. IT Support HIPAA Medical Office Experience Help DeskAssessmentsCustomer service ProficientJanuary 2022Identifying and resolving common customer issues Full results: ProficientData entry: Accuracy ExpertOctober 2020Entering data quickly and accurately Full results: ExpertCustomer focus & orientation Highly ProficientJanuary 2022Responding to customer situations with sensitivity Full results: Highly ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
