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Candidate's Name
ObjectiveTo secure a position with a company which will allow me to be a team player, or work independently in a fast past environmentExperienceEVO Merchant Services - Melville, NY 2005 - 2022Chargeback Case Analyst Responsible for extending positive service to each Merchant and Alliance Partner. Ensure that Visa/Mastercard/Discover/American Express operating regulations are always adhered to regarding Chargebacks and Risk related issues. Offering one and done service to Merchants and Alliance Partners to best guide them with their Chargeback and Risk related cases. Resolving Chargeback cases in a quick and proficient manner with minimal errors. Assisted with Training new products and services to management and a staff of 15-20 employees.JP Morgan Chase Bank - Hicksville, NY 1994 - 2004Customer Service Team Lead - Cardmember Services - (1994  2004) Increased representative productivity for customer satisfaction. Facilitated various types of corporate training for upper management, supervisors, and representatives. Provided supervisor coverage for approximately 15-20 representatives Fraud Analyst - Cardmember Services - (1991  1994) Assisted in developing program to recognize fraudulent trends on credit card accounts. Analyzed data and contacted cardholders with potentially fraudulent address changes.