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Title Customer Service Nurse Manager
Target Location US-FL-Naples
Email Available with paid plan
Phone Available with paid plan
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1 PHONE NUMBER AVAILABLEEMAIL AVAILABLEPERSONAL DETAILSI am a forty five year old female. I recently relocated to Florida as a legal permanent resident from Trinidad and Tobago. I am a registered nurse with the nursing council of Trinidad and Tobago since the year 2007. I have worked at two major government hospitals as well as two major private hospitals. I am actively seeking employment in the Naples area. It can be in healthcare or otherwise as I can learn and adapt to any job quickly.OBJECTIVETo be an asset to the employer by providing efficient customer service to effect personal and institutional growth. To function as part of a team dedicated to health promotion and wellness of those in need. EXPERIENCEJuly 2021 - Sept 2022 Orthopedic UnitRegistered Nurse/Charge Nurse San Fernando General Hospital (480 Beds) Provides nursing care (specifically pre and post operative) to all patients Supervises all staff in the absence of theHead Nurse Manages the daily operations of theward/unit Oversees the evening operations of Orthopedic Unit, General SurgeryUnit, ICU, HDU and Main Operating Theatre for S.W,R.H.A. Nursing AdministrationOffice.April 2020 - July 2021 Debe Step Down Covid 19 Facility (90 Beds) Team Lead/Charge Nurse Ministry of Health County Victoria Manages the daily operations at thefacility Supervise Nursing and auxiliary staff Prepares all reports for the Ministryof Health Keeps inventory of all resources at thefacility Liaise with all stakeholders on adaily basis Oversees all repairs and incidents Conducts nasopharyngeal swabs on clients.August 6th  October 8th, 2019 Sessions in Ward Management Conducted by the Staff Development UnitSouth West Regional Health AuthorityJuly 10th- July 23rd, 2018 Nursing Administration Office Head Nurse Rotation San Fernando General hospitalAssists Nurse Manager with the management of all Nursing StaffAccompany Nurse Manager and Assistant Nurse manager to all meetingsAdvise and assist ward staff on management of incidents and accidents.Participates in and assists with coordination of team building activities and health fairsEngages in meetings between Hospital management and nursing staff on issues such as disaster preparedness, avenues for improving service to our clients, health promotion and staff education.Sept 2015 to 2019 San Fernando Teaching HospitalRegistered Nurse Department of Medicine and Haematolgy Assists Head Nurse with ward management and supervision of junior staff Attends and prepares presentations for multidisciplinary team meetings Delivers nursing care to all patients Ensures strict adherence to Hospital policies by all nursing staff Supervise and participates in the administration of chemotherapy and blood transfusions for Haematology Department Supervise nursing students for Nursing CouncilExaminationsJun 2012  Sept 2015 E.W.M.S.C. Adult HospitalRegistered Nurse Hibiscus Suite Admission and preoperative care for cardiacand renal failure patients Post operative care of CABG, angiogram,kidney transplant patients, both donor andrecipient. Specialized Area for CHC Open HeartSurgery Specialized Area for NOTU KidneyTransplantNov 2011  Oct 2012 Westshore Medical Private Hospital Registered Nurse Delivers nursing care to all categories of clients Jan 2011  Feb 2011 San Fernando General HospitalPermanent Night RN Department of General Surgery Nurse in Charge of Night Shift7pm -7am Takes and hands over Ward Delivers Nursing Care to Patientson Unit Supervise and advise Junior Staff Consult and assist Medical Officers withPatient Care Facilitate transfer of Patients in and outof Unit Pre and Post Op care of Patients Develop and maintain NursingCare Plans Ensures Proper Documentation byall StaffApr 2009  Jan 2011 San Fernando General HospitalPermanent Night RN Department of Medicine Nurse in Charge of Night Shift7pm -7am Takes over and hands over ward Delivers nursing care to patientson ward Assist and manages the admission and transfer of patients Supervise and advise junior staff on patient care Consult with medical officers and nursingsupervisor Assist medical officers withprocedures Ensure proper documentation byall staff Develop and maintain nursingcare plans Manages the care of critical patients Manages all CPR and emergencytreatment Ensures the overall safety of patients and staff Dec 2007  Apr 2009 San Fernando General HospitalRegistered Nurse Department of Urology Delivers specialised nursing care topatients Admits patients for variousprocedures Pre and post operative care of patients Pre, intra and post procedure care oflithotripsy patients Pre, intra and post operative care ofprostate biopsy patients Management of patients having bladderirrigation Maintains strict intake and output charts Performs bladder washout and irrigation Assists medical officers with proceduressuch as: Urethral and Supra Pubic Catheterisation, Dorsal slits etc Consult with medical officers on treatment ofpatients Assists and participates in all urologyworkshops Participates in all team buildingactivities Prepares requisitions for proprietary, ward useand pharmacy Maintains proper documentation Assists in the overall upkeep of equipment and ward environment Develop and maintain patient care plans andclassification Prepares Daily Work Load IndexEDUCATIONApr 2013 EWMSC Employee WorkshopCompleted customer service, strategic motivation,communication,functional Spanish, peripheral IV Cannulation and Baby Friendly InitiativeAug 2011 (Incomplete) University of the West Indies BSc Psychology Major (5 semesters completed)Participated in focus groups, research projects and field interviews for Ansa Mcal Psychological Research Center  University of the West Indies.Mar 2004  Jun 2007 Ministry of Health School of Nursing San FernandoDiploma in Basic General NursingRegistered with The Nursing Council ofTrinidad and Tobago 2007 to present.Sept 1988  Jun 1993 ASJA Girls College San Fernando CXC O Levels History - Grade IEnglish - Grade IIEnglish B - Grade IIMathematics - Grade IIGeography - Grade IISpanish - Grade IIPrinciples of Business - Grade IIHuman and Social Biology - Grade CSept 1993  Jun 1995 ASJA Girls College San Fernando GCE A Levels General Paper - Grade AHistory - Grade EINTERESTSReading, Hiking, Volleyball (Past Member of ASJA Girls Volleyball team, St. Joseph Jumbies Volleyball team, Southern United Volleyball Academy), Travelling, REFERENCESMr. Michael Ramkissoon Research Specialist, Ministry Of Health Tel: PHONE NUMBER AVAILABLE Ms. Rachel Hosein Former Head Nurse, Hibiscus Suite, Mt Hope Hospital Tel: PHONE NUMBER AVAILABLE

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