| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Broomfield, CO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceShift ManagerBeauty BrandsJanuary 2018 to March 2019Customer service, scheduling and sales for a beauty supply store with a full hair and skin salon, that had a minimum of 6 stylists, and 2 estheticians in the salon, and a floor staff, for the beauty supply of 4-6 employees each day/shift. Was responsible for overseeing all employees, ensuring their brakes were taken, and all shifts for both store and salon were covered, as well as any personal needs and to assist in resolution if any conflicts or concerns between staff and/or customers. Both the opening and closing of the store and salon, including all registers, and monies, including daily deposits, for both store and salon. Bi-Monthly inventory of entire store and salon. Tear downs and set ups for multiple sales and specials by Beauty Brands as well as wholesalers and suppliers of specialty products. Helping customers by having a working knowledge of the products and proper application and use of all our products out store had available and the ability to share and educate the customers appropriately and professionally. Incoming call center, customer serviceStarted, providing services for 2-10 Home Warranty - Greeley, CO January 2018 to April 2018I was a customer service representative for 2-10 Home Warranty Company. Responsible for incoming calls from 2-10 customers in need of assistance in all areas regarding their individual warranty, ie; paying their premium, renewing a warranty, setting up new warrantys, transferring warranty upon selling or buying a home with an existing warranty. Answering any questions about their warranty, which required attention to details and knowledge of available options as each warranty was individual, no two were the same. Assisting customers in trouble shooting and determining if they needed a service call/maintenance, and if so finding and dispatching the correct contractor(s), following up to be sure the customers issues have been addressed and resolved to their satisfaction. Being clear to customer about their coverage, both when covered and not coved by warranty. To de-escalate calls with dis-satisfied or unhappy customers, if unable to de-escalate, to be able to transfer call to a supervisor to address issues without loosing contact with caller. Ability to address all of these topics and to enter all necessary information clearly and correctly in a timely and professional manner, while maintaining desired call metrics. Ability to multi- task calls. To work well with fellow employees and to be part of a positive, safe, and productive work environment for all.EducationCollege in EDDA, Expanded Duty Dental AssistantFRCC Front Range Community College - Westminster, CO January 1999 to May 1999Vocational training in Dental AssistingCDC Career Development Center - Longmont, COAugust 1987 to May 1988High school diploma in GeneralSkyline High School - Longmont, COAugust 1986 to May 1988Vocational training in 1st year Auto MechanicsCDC Career Development Center - Longmont, COAugust 1986 to May 1987Skills Infection Control Training Dental Assisting Dental Receptionist Chairside Assisting Office Management Medical Imaging Laboratory Experience Shift Management Dentrix HIPAA Medical Scheduling Sales Customer service EMR Systems Medical Billing Insurance Verification Medical Records Front Desk Technical support Analysis skills Data Entry Medical Terminology Vital SignsCertifications and LicensesEDDA CertificationDental Radiology1988 1st year auto mechanicsCPRAdditional InformationPlease note that I was employed as a EDDA (Expanded Duty Dental Assistant) From 1988-2012. My current resume is not geared towards dentistry as I no longer work in chairside/back office) dental situations. I have had more diversified job searches by not being so dental specific. If for any reason you would find it necessary to include this I will be happy to, as well as references, upon request. My experience as a dental assistant has afforded me to develop excellent customer/patient communication skills, with even the most difficult of situations as well as attention to detail. I am very organized and am self motivated. I am a team player as well as a strong work ethic that makes working on my own equally productive.I enjoy working and helping people, and am looking to be part of a work community I enjoy and am proud to be part of. |
