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Home: PHONE NUMBER AVAILABLE Cell: PHONE NUMBER AVAILABLE email: EMAIL AVAILABLESummaryDedicated customer service employee with high-energy level and excellent interpersonal and troubleshooting skillsAbility to organize, prioritize and complete multiple tasks accurately within a given timelinePersonable and deadline-driven while working in a fast-paced environmentSolid team player who offers a positive and cooperative attitudeExtensive experience with patient medications, inventory, and filingManagement skills to develop, motivate, lead, and encourage employee productivity.Extensive phone and communications skills.Labeled products appropriately and with accuracy and entered scripts into computer system.ExperienceRaniers Compounding Laboratory August 2022 October 2022Pharmacy TechnicianAssist team members with tasks to ensure department runs efficiently.Use the pharmacy computer to complete all actions necessary in order to maximize efficiency and provide optimal patient care.Assist team on actions plans in order to improve outcomes using knowledge of all appropriate service and business metrics.Transcribe data from prescriptions accurately in order to generate a custom label for the customer.Assist with maintaining proper inventory levels by ordering, receiving, stocking and rotating drugs and other supplies per company policy and procedure.Transcribe data from prescriptions accurately in order to generate a custom label for the customer.Assist with maintaining proper inventory levels by ordering, receiving, stocking and rotating drugs and other supplies per company policy and procedure.Resolve customer questions and concerns by communicating effectively with the customer and the management team and support staff in an efficient manner.File written prescriptions daily.Fill prescriptionsBanfield Pet HospitalPatient Care Coordinator Greensburg, PA February 2022 -- May 2022Drives the flow of clients and pet through the hospital, maximizes the productivity of the veterinary medical teamActively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary.Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems.Patient Service RepresentativeUnited Health Group Westmoreland Hosp August 2021 September 2021Check in patients, schedule appointments and answer billing questionsRegister patients and verify their insurance informationWork collaboratively with Nursing, Physicians, Case Managers, and patient familiesManage patient medical recordsThe pace is fast, so your ability to multi-task is essential. You should also enjoy working with people and have the communication skills necessary to build strong relationships with our customers.Regular, consistent, on site, and timely attendanceSchedules patient appointments for designated departmentsSchedules appointments utilizing scheduling software toolsProvides testing instructions to assure smooth servicesSecures authorization and referral if applicableCustomer Focus. Assesses customers' needs and considers customer in all decision making processes to ensure a positive customer experienceGreets the customer in a polite and professional manner whether face to face or on the phone, determines needs and responds appropriately and courteouslyResponds to customer issues (intra departmental, inter departmental, and public) timely and to the satisfaction of the customerIdentifies and performs appropriate action in situations where it is necessary to obtain appropriate documentation for proper advancement through the revenue cycleCommunication. Provides constructive feedback and clearly expresses ideasInterviews patients and / or their representatives in order to obtain accurate demographic, insurance, and claim adjudication information in a timely, courteous, professional mannerUpdates system appropriately and accurately, ensuring appropriate signatures are obtained and required authorizations / certifications / medical necessity guidelines are metCommunicates with management all issues that impact the accurate, timely and complete accomplishment of all assigned tasksInitiative. Readily accepts and incorporates changes into daily activities Conforms consistently to all system changes; including insurance payer regulationsPossess functional knowledge of systems and the revenue cycle in order to adequately assist customers and reduce the unnecessary transfer of workflowsFollows all department processes and policies as required and updatedPharmacy Technician Trainee October 2020 May 2021Giant Eagle- N. Huntingdon, PAWelcome patients and immediately acknowledge them with compassion and a smile at all pharmacy entry points.Model excellent patient care by respecting, engaging and enthusiastically meeting or exceeding all patient needs, including processing orders in person and by phone, directing patients to products and merchandise and referring appropriate questions concerning prescriptions and over the counter medicine to the pharmacist.Maintain a neat and clean work environment in order to ensure that company and government requirements are met.Assist team members with tasks to ensure department runs efficiently.Use the pharmacy computer to complete all actions necessary in order to maximize efficiency and provide optimal patient care at drop-off, will call, drive thru, phone, filling and order receiving, including but not limited to: searching for patients and profiles, determining dates of fill and pick-up, determining prescriptions sent to Central Fill, quoting cash prices of prescriptions, checking on-hand counts of medications and entering invoices.Assist team on actions plans in order to improve outcomes using knowledge of all appropriate service and business metrics.Complete required training program and accompanying exams.Follow all company, state and federal policies, laws and regulations, including HIPAA and Pseudoephedrine sales.Finalize sales using cash register according to established procedures, including the point of sale policies.Transcribe data from prescriptions accurately in order to generate a custom label for the customer.Assist with maintaining proper inventory levels by ordering, receiving, stocking and rotating drugs and other supplies per company policy and procedure.Answer telephone in a polite and timely manner, ensure accurate information is exchanged and the customer is satisfied.Resolve customer questions and concerns by communicating effectively with the customer and the management team and support staff in an efficient manner.File written prescriptions daily.Center Consultant April 2015 - September 2018FedEx Corporation Greensburg, PAProvided responsive customer service that enhanced the delivery of FedEx office products and services.Processed complex orders, prioritized production, performed quality checks and coordinated pick-ups and deliveries.Set up and operated printing, binding, and other related equipment using customer-supplied, original media and documents.Performed administrative duties, including ordering supplies and inventory control.Assisted with financial reporting including daily sales, close-outs and bank deposits.Lowes Corporation Employment March 2003 - September 2013CSR IV/Team Leader/Home Decor Specialist/Customer ServiceLowes Home Improvement Greensburg, PAManaged all aspects of the department including sales, customer service, special orders, installations, employee scheduling, and administrative responsibilitiesScheduled and trained departmental staff.Handled dispute resolution according to store operations polices.Oversaw merchandise marketing for optimum sales while adhering to the corporate merchandising policies and procedures. Led installation sales with customers, vendors and installers.Scheduled and trained departmental staff.Handled dispute resolution according to store operations polices.Advised and sold home dcor merchandise and assisted with special order sales and scheduled installations.Recommended merchandise display improvements and enhancements to management. Provided and ensured expedient and friendly customer service.Handled all incoming calls.Greeted and directed customers to proper departments.Performed returns and miscellaneous office duties.Assisted customer with store financing, including credit lines.Performed office duties, filing, and scanning, copying, and organizing front desk.EducationBusiness Management/90 creditsUniversity of Pittsburgh Greensburg, PA(course e.g. Chemistry, Biology, Microeconomic, Business Ethics, Composition, Algebra, Prep for Scientific Calculus, Computer Literacy, Labor-Management Relations, Human Resources Management)Computer Skills: Microsoft Word, Outlook, POS Systems, online media, multi-line phone experience |
