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Candidate's Name
Baltimore, Maryland 443-415-7166 EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLE Google IT Support Certified Professional with hands-on technical support training. 2+ years of experience in customer-facing roles have led to strengthened skills in communication, customer service, and client management. RELEVANT SKILLSTechnical Support & Troubleshooting  Ticketing System  User Training & Support  Operating Systems Installation  Software Installation & Configuration  Linux  Windows  Powershell Firefox  Chrome  Adobe  Customer Service  Leadership  Remote Troubleshooting Collaboration  Creativity EDUCATIONGoogle IT Support Professional Certificate  Merit America, Virtual 10/2022 Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security  all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification Additional Skill Development: Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud conceptsWork Readiness Certification  WT Center, Baltimore, MD 01/2020 High School Diploma  Pikesville High School, Pikesville, MD 05/2017 Two Time Outstanding Academic Achievement Award for Straight A's in the 3rd Quarter 4.0 GPA (2014 and 2017) Multiple Time Honor Roll StudentPROFESSIONAL EXPERIENCESales Representative Vector Marketing, Baltimore, MD 09/2022 - Present Schedules appointments on Vector Impact app with over 10 clients per week to market cookware and other home items after using an Android device to contact them. Leads presentations on functionality and durability of items marketed Assists existing customers with service requests regarding warranties and refurbishment Event Specialist Advantage Solutions, Owings Mills, MD 04/2022 -11/2022 Informs clients about products and provides samples of food items, ensuring all questions are answered Collaborates with team to set up in-store displays to draw attention to customers Generates brand awareness and positive product impressions to increase sales by 75% Nutrition Tech University of Maryland Medical System, Baltimore, MD 11/2021-03/2022 Provided dietitians with assistance researching food, nutrition, or food service systems Selected, scheduled, or conducted orientation for patients about dietary instructions under the supervision of other clinical staffHousekeeper Childtime Learning Centers, Hanover, MD 10/2021-12/2021 Maintained safety regulations in a pediatric educational facility during a pandemic in accordance with COVID-19 protocols Trained a member to adhere to safety procedures and protocols of the facility through encouraging communication, resulting in meeting all compliance and safety requirements Carefully stockpiled and replenished cleaning inventory to ensure the safety of children Retail Merchandiser SAS Retail Services, Owings Mills, MD 04/2021- 09/2021 Monitored sales and identified any loss or stock wastage of grocery items Collaborated with executives, marketers and salespeople to set prices market trends and surveys Educated retail staff on stock display to optimize shelf space and increase marketing Coordinated displays over multiple locations within district to increase the credibiltiy of the brand