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Click here or scroll down to respond to this candidateCandidate's Name
Street Address , PHONE NUMBER AVAILABLE, EMAIL AVAILABLESUMMARYHighly dedicated sales and service professional with excellent problem solving, organizational and analytical skills. Utilize leadership, communication and interpersonal skills to meet and exceed goals and expectations. What differentiates me from others is my passion, drive to succeed, and extreme sense of urgency.EXPERIENCE2015 TO PRESENTIndustrial Inspection & Analysis (IIA)Manalapan, NJBRANCH OPERATIONS MANAGEREstablish and maintain relationships with 1500 Fire Chiefs and personnel in the fire protection industryThorough knowledge of salesforce.com and QuickBooks software used to enhance the customer experienceOversee and motivate nine crews that travel from Maine Florida and an office staffIntermittent site trips to motivate / coach supervisors and crew membersCreate quotes, route and schedule jobs for each supervisor and crewResponsible for customer and vendor relationship managementFollow up with fire department after testing to ensure a successful experience and maintain working relationshipEnsure profitability by monitoring cashflow through each invoice created, responsible for accounts receivablesLiaison to internal departments within IIA ensuring KPIs are met2011 TO 2015Cory Home DeliveryLanghorne, PAMANAGERProvide onsite support for a major furniture retailer while managing a dispatch team and driving teamsResponsible for supporting nine retail stores, a direct marketing group, and a childrens division of furnitureCreate routes for drivers while consistently adding and postponing deliveries for customer to maintain a high level of customer satisfactionNavigate through the AS400 to route and schedule deliveriesConsistent communication throughout the day to warehouse personnel and provide feedback when neededSupervise driving teams daily at morning load outs to ensure daily success2009 TO 2012StaplesHamilton, NJCOPY AND PRINT SALES MANAGERIncreased sales each year by 15% managing a Staples Copy and Print ShopSustained a 90% customer satisfaction rating while delivering quality products and services to clienteleCoached and supported Copy and Print team on customer development, sales growth, and sales techniquesMet productions deadlines and delivered quality work in order to sustain success customer relationships2007 TO 2009Standard RegisterTrevose, PAACCOUNT RELATIONSHIP MANAGERIncreased sales growth on customer account from 1.8 million dollars in sales to 2 million dollars in one yearHeld weekly meeting with project teams, prepared progress reports towards objectivesSustained relationships with client working on site and supported 550 franchiseesPrepared weekly inventory reports and database management through mainframe and use of MS excelCoached and educated call center representatives on product releases and client initiatives2001 2007 Toys R Us Toms River, NJSALES AND SERVICE MANAGERResponsible for overseeing front end operation and receiving area of a $17 million a year locationUtilized AS400 to order product and assist customersHired and trained several department employees in order to sustain and grow businessExceeded sales and customer service goals by consistently working with front end and floor associatesWorked with receiving associates nightly to check in store merchandise and maintain an accurate inventoryMarketed store by utilizing point of purchase sales tools and setting the sales floor in each departmentEDUCATION1999 TO 2001Kean UniversityUnion, NJB.S. MANAGEMENT SCIENCEDeans list recipient3.5 GPAREFERENCESReferences available upon request |
