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CherylCoetzeeSenior Client SupportSpecialistContactAddressSt Louis, MI, 48880PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLESkillsOrganizational SkillsExcellentCommunicate EffectivelyExcellentPlanningExcellentClerical ExperienceExcellentGuest relationsmanagementExcellentKnowledgeable and dedicated general professional with extensive experience in clerical and office duties. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized attention to detail in all duties and highly adaptable. Work History2020-09 -CurrentFood ServerSodexo Alma College, Alma, MI Kept guest and work areas clean, organized andsanitized per established standards. Maintained health and food safety standards at all stages, from storage through delivery. Used slow periods to restock supplies, ice, trays and delivery bags. Organized and replenished supplies at food stations to optimize team performance. Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items. Inspected equipment, refrigerators and warminglamps to check compliance with safe operating levels. 2015-01 -2018-01Senior Client Support SpecialistWhale Coast, West Cape, South Africa Collected confidential financial information from clients to construct comprehensive financial plans. Responded to all client inquiries and askedappropriate questions to facilitate resolution. Interacted with team members across departments to research and resolve customer issues. Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities. Calculated correct order totals, updated accounts and maintained detailed records for inventorymanagement. Increased efficiency and team productivity bypromoting operational best practices.2010-01 -2014-12Housekeeping SupervisorMisty Waves Boutique Hotel Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. Trained and mentored all new personnel to maximize quality of service and performance. Completed schedules, shift reports and other business documentation. Adhered to safety protocols by enforcing properequipment usage. Communicated repair needs to maintenance staff.2006-01 -2009-01Community Outreach ManagerChoc Children Foundation, Sandton, South Africa Networked with local organizations, leaders andconsumers, resulting in establishment of new andlasting partnerships and relationships. Conducted community workshops to promotedifferent programs and educate public on available services. Developed long-lasting partnerships with local leaders, management team and business sponsorships throughactive engagement, exemplary communication andinfluential skills. Wrote content for newsletters, social media pages and informational packets. Acted as main point of contact betweenmanagement, clinical staffs and external community. Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services.EducationHigh School DiplomaBellville High School - Cape Town, South Africa.