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Click here or scroll down to respond to this candidateCandidate's Name
Columbia, SC Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEDiagnostic Analysis/Machine Failure New Product Design and Development Computer/Software Analysis Pharmaceutical Industry IT Technical Support Compliance Inspection Testing Troubleshooting Field Repair Installing Customer SatisfactionProfile SummaryHighly accomplished Electromechanical Technician with a history of responsibility and innovative roles in a strategic position covering a wide range of career disciplines. Experienced in installing, diagnosing and solving retail equipment/machine failures for multiple types of manufacturing and pharmaceutical industries within service level agreements at 54 sight locations while providing the highest level of customer service and satisfaction. A Technical Leader who is focused on providing solutions to advance organizational goals at the highest level of competency and a desire to meet challenges with continued avenues for learning and growth.Professional ExperienceCVS Health - Columbia, SC 2017 to PresentField Technology Services TechnicianDeliver high-quality services, equipment installation, diagnosis and resolution of technical failures. maintain strict compliance with company service level agreements.Provide the highest quality customer satisfaction and service while installing, diagnosing and solving retail equipment failures within service level agreements at 54 CVS locations in a service geographical area.Equipment accountability includes POS (point of sale), registers, self- checkout registers, thermal printers, laser printers, scanners, servers, PCs, phone systems, RF, networking, pharmacy, minute clinic, photo and other related computer peripherals.Respond to requests to travel to multiple on-site (large territory) CVS locations to correct IT technical issues,service and install hardware, and assist other neighboring areas with workloads and high severity service calls.Travel to assist new store installations and openings across the US to ensure all retail equipment is in good operating condition prior to store opening.Demonstrate fast-paced problem-solving skills in delivering rapid resolutions associated with critical store issues.Coordinate with users and MIS professionals to resolve disruptions, delays or intermittent outages of computerized equipment.Successfully enable stores to have seamless operations by ensuring all equipment is at maximum capacity.Navigate/Engage Job Search Activities 2016Freelance Operator - Columbia, SC 2014 to 2015Production/Service TechnicianProvided exceptional hands-on quality technical services and performed all onsite technical tasks.Operated in a variety of industries and offered technical repair and services with quality results.Carried out technical support which included replacement and overhaul of motors, relays, contactors and sensors.Leveraged working knowledge of routers, configuration, switches and network protocols to establish network security.Performed various types of field service work including repair of computers, printers, scanners, RF, pharmacy equipment, point of sale (POS) registers, manufacturing machines and retail equipment failures.Learned a broad range of technical and mechanical concepts, tools, machines and equipment.Accomplished at working independently without any supervision and developed solid relationships with customers.Circle K - Columbia & Charleston, SC 2013 to 2014Service TechnicianProvided quality service work in mechanical, technical and electrical fields and built excellent customer relationships.Handled detailed inspections, troubleshooting of electrical, mechanical and pneumatic issues and preventive maintenance.Facilitated parts inventory and documented daily work orders, store visits and technical service reports.Assigned to on-call mechanical/electrical services, including diagnostic, inspection, troubleshooting and repairing of units.Provided fast and quality service to customers resulting in increase of net company revenue.Candidate's Name continued Page 2Bose Corporation - Blythewood, SC 2011 to 2013Machine Maintenance TechnicianEnsured general maintenance was completed correctly to ensure operation integrity of mechanical equipment and machinery.Demonstrated proficiency in electronics, pneumatics, hydraulics, PLCs, electrical and motion system controls, AC/DC drive motors, sub-assemblies and machine component clearances. Gained understanding of machine operation and function.Located equipment failures, diagnosed, troubleshot and delivered timely action and solutions.Collaborated with engineering projects and offered support in continuous improvement activities.Worked with the engineering department and provided streamlined innovative processes and recommendations useful for project development team.Pure Power Technologies - Columbia, SC 2010 to 2011Prototype Engineering TechnicianSpecialized in design, development and build of prototype fuel injection technology for product evaluation and development.Worked directly with engineers to certify implementation of die and tool making. Oversaw quality control of production machinery in compliance with government guidelines and safety procedures.Interpreted test data accurately for submission to government agencies to meet emission control specification guidelines.Effectively utilized water jet and prototype equipment providing strategic technology solutions to technical design problems that arose during the construction and project development process.Facilitated submission of requirements for government compliance policies and guidelines.Ansaldo Breda - Columbia, SC 2005 to 2009Quality Control EngineerLeveraged diverse engineering knowledge to develop standards and methods for inspection, testing, and evaluation. Engaged with colleagues in the measuring and testing of products, data tabulation, and quality reliability.Education/KnowledgeAttended Massachusetts Institute of Technology - Cambridge, MAMechanical Engineering Program - 1.5 YearsExperienced in a broad range of knowledge in information technology, mechanical, technical and electrical services and general technical areas. Ability to think analytically, communicate effectively, and execute efficiently. Adhere to safety protocols, health standards and procedures when performing mechanical and technical projects through industry knowledge of OSHA/NEMA and ANSI standard codes. Motivated and confident professional who can work independently in the field. Strong problem-solving skills and ability to offer practical and corrective resolutions to ensure customer service satisfaction.Technical SkillsAlaris IV Pump Program Microsoft Office (Word, Excel, PowerPoint, Outlook) Prototype DesignCore CompetencesProduct Design & Development IT Operations Network Security Routing Configuration Advance Computer Hardware & Software Systems Risk Management Preventive Maintenance Scheduling Interpersonal Skills Wiring & Cable Networking Strong Analytical Skills Automation Concepts Health & Safety Standard Procedures Critical Thinking Disaster Recovery Technical Customer Service Verbal & Written Communication Skills Technical Education Sales Support Management Quality Control Machine Troubleshooting Decision Making Mechanical, Electrical & Technical Skills Problem Solving & Resolution |
