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Title Qa Tester Customer Service
Target Location US-MD-Frederick
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address -440-2638 EMAIL AVAILABLE https://www.kcnewlifedesign.comhttps://LINKEDIN LINK AVAILABLEProfessional SummaryEnthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills.Personal Care AssistantCountry Meadow Retirement Community - Frederick, MDMaintained daily living standards by assisting clients with personal care needs.Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.Reported concerns to providers, nurses, and care management to promote optimal care.Personal Care AssistantComfort Keepers Home Care - Frederick, MDObserved patients for changes in physical, emotional, mental, or behavioral condition and injuries.Transportation of clients to shop for groceries, attend doctor appointments and run errands.Monitored vital signs and medication use, documenting variances, and concerning responses.Completed weekly and monthly reports summarizing activities.QA Test LeadTSR Consulting, Citigroup, Hagerstown, MDPerformed testing to assess effectiveness of products, including success with designed purpose and limitations and adaptations for other purposes.Advised and led process improvement team with deliberation, leadership, and strategic planning.QA Test LeadGlobal Data Consultants, Hagerstown, MDExecution of test cases within Eclipse IDE, reporting and documenting defects within Jira.Conducting Data driven testing, cross browser testing.Performed testing to assess effectiveness of products, including success with designed purpose and limitations and adaptations for other purposes.Disability Advocate & Option CounselorThe Freedom Center, Frederick, MDAssisted individuals and families in attaining Food Stamps benefits, Qualified Medicare Beneficiary, Specified Low-Income Medicare Beneficiary, Energy Assistance, Social Security Disability, Social Security Supplement Claims, and housing.Answered all incoming calls and email inquiresSchedule appointments for consultations, verified medical insurance and benefits of each clientComplete all admissions paperwork and enter it digitallyVerify medical insurance coverage and benefits for each clientAddress all complaints or concerns via phone and or emailsPerformed clerical work such as filing, copying, and faxingQA TesterUniversity of Maryland Medical System, Baltimore, MDTailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.Input test results to relational database management software for use in metadata compilation and study and consultation in future test design.SkillsWireframingInteractive PrototypingContent MarketingJavaScript/HTML/CSSUsability Testing - MazeFigma, Adobe UXUser Research & Persona CreationWeb Site & Multimedia DesignWeb Site Strategy & AnalyticsCustomer ServiceAdministrationReceptionistTools & TechnologiesJavascript, Jira, Agile/Waterfall SQL, Microsoft Word, Excel, PowerPoint, Flowcharts, Google Docs.2021-01 2022-042022-04-Current2018-04 - 2020-122016-01 - 2018-032013-07 - 2015-122011-08 - 2013-07

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