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Title Customer Service General Manager
Target Location US-FL-Orlando
Email Available with paid plan
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PROFISSIONAL SUMMARYCandidate's Name
Street Address  YearsS Kirkman, rd, Street Address , Metrowest  Orlando - FLEMAIL AVAILABLE // EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLE Phone Number: +1 Street Address  946 5805PROFESSIONAL RESUMEProfessional with just over 15 years of experience in the Food Retail and Atacarejo market, passing through companies such as Atacado Indstria e Comrcio, Maxxi Atacado and currently Assa Atacadista, with easy communication, making himself understood in all the information that needed to be passed on to the work team. He always implements the correct practices and processes throughout the unit he manages to formulate strategies, improve team performance and processes, acquiring resources to ensure compliance. Ever ready to mentor team members looking for ways to increase quality in customer service and in the provision of service to customers, implementing the best practices at all levels within the unit. Work ExperienceGERENTE GERAL DE LOJA DE ATACADO (WHOLESALE STORE GENERAL MANAGER) GPA  Sendas Distribuidora (Assa Atacadista)  So Paulo - SP December 2016 to January 2022Fix any type of failures in the operation such as lack of merchandise, promotion exposure and quality of the products displayed.Meet with the teams exposing the goal and challenges. Review the price change report.Service to internal and external customers. Always looking for something more to enchant them. Management of 185 associates, training and training of leaders; Ensure organization and cleaning of all sectors, including warehouse and cold rooms, preserving all store equipment. Concern about store cleanliness and the image of all store employees; Verification of work routines for goods receipt, storage, display and goods issue. Work all offers at exhibitions aggressively.Monitoring of store assetsTake care of the physical assets of the store, and develop a climate of motivation in the staff. Track all store orders (the order will only be released with management approval). Store orders only turnover, greater negotiations with the purchasing department; Ensuring that all negotiations made with the supplier are carried out in the store. Check routine reports daily.Evaluate sales report and goal.Ensure that all necessary regional and central information is forwarded. GERENTE COMERCIANTE DE ATACADO (WHOLESALE MERCHANT MANAGER) MAXXI ATACADO (WALMART) - Lauro de Freitas - BAJanuary 2016 to December 2016Commercial management and its dynamics, management control of all administrative, operational and commercial activities;Sales/Expense Planning (Monthly/Annual);Budget Planning (Monthly/Annual)Inventory Management;Purchases/Mix of products and breaks;HR People management;Management of 126 associates, training and training of leaders; Analysis of financial indicators and results;Store layout analysis, making sales more aggressive. Check routine reports daily.Evaluate sales report and goal.Ensure that all necessary regional and central information is forwarded; Verification of work routines for goods receipt, storage, display and goods issue. GERENTE OPERACIONAL DE LOJA (STORE OPERATIONAL MANAGER) CARREFOUR (ATACADO INDUSTRIA E COMERCIO) - So Paulo, SP January 2010 to March 2015Management of all operational resources, being responsible for the production program within pre- established deadlines, ensuring the quality level of the products. Acting in team management, establishing performance goals compatible with the organization's objectives, ensuring that the quality policy is understood by employees at all levels of the operational sectors. Coordinate people focused on results, as well as their performance indicators. Planning and control of operational activities, involving the coordination of teams, application of rules and procedures, inventory management, shipment of goods, control of specific accounts, such as losses in order to make sure that the procedures comply with the rules and instructions of the core and achievement of results. Preparation of area control reports, such as ABC curve of goods and customers, analysis of sales by group and subgroup, performing analysis of deviations and non-compliance, aiming at monitoring the management. Development of indicators, defining goals and results, in order to be achieved by the area;Monitor area indicators, verifying the metrics used and seeking continuous improvement to achieve goals. Technically evaluate the activities in the area, ensuring service excellence. Control process variables, analyzing results obtained, for the implementation of necessary improvements. Prepare reports, analyzing the results of the area, proposing corrective actions, for the analysis of the manager's results. Monitor the results of the activities developed by the teams, investigating and documenting any abnormalities, in order to generate reports and submit them to the technical manager for analysis. Develop reports and performance indicators, evaluating professionals and the area, to keep management updated to discuss results and non-conformities with management. EDUCATIONHigh school diplomaEscola Estadual da Fonte Nova - Salvador, BAJanuary 1997 to November 1999SKILLS Team Management Budgeting Store Management Experience Retail Management Pricing Management Inventory Control Sales Management Profit & Loss Process Improvement Negotiation Merchandising Logistics Recruiting Scrum Supply Chain Employee Evaluation AgileLANGUAGESEnglish - BeginnerPortuguese  ExpertCERTIFICATIONS AND LICENSESLogistics and Supply Chain ManagementPrice FormationInventory ManagementDiscrimination and Harassment at WorkSelf-development: Building career balanceConscious consumption and supplyHow to evaluate team performanceHow to create growth strategyAdvanced Scrum TechniquesLogistics and Team Management SupervisorHigh performance team

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