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Click here or scroll down to respond to this candidateCandidate's Name
Oak Grove, MO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer care representativeGeha - Kansas City, MOAugust 2021 to PresentWork with dental members of geha. I verify hippa information before reviewing their insurance account. I provide details to providers and patients regarding dental plan such at plan maximum and percentages for various procedures. I send fax backs when needed and give verbal breakdowns. I look up cdt codes and provide explanation and prices.On-site patient service representativeMedassist, A Firstsource Company - Kansas City, MO August 2020 to PresentScreen patients in the er that are without insurance. If they qualify I file Medicaid and/or Medicare. I follow up with patients if documentation is needed. I also follow up by phone with the state to check status of claim. I scan all documents into computer system. I review patients medical history for diagnosis Front Desk ReceptionistCandlewood Suites - Independence, MOFebruary 2020 to PresentInput reservation into opera system. Check in guests, handle mail and answer questions for guests Youth SpecialistIndependence School District - Independence, MOSeptember 2018 to February 2020Work with pre-k students to learn skill needed for kindergarten And life skills.Insurance Rise AssessorQuest DiagnosticsJuly 2016 to January 2017Outbound and incoming calls to give medical questionnaires to customers applying for life insurance. Technical SupportADT SecurityMay 2011 to September 2013Take Incoming calls to troubleshoot alarm problems for businesses, initiate trouble tickets when needed Records Clerk & DispatcherBlue Springs PoliceJanuary 2006 to December 2012Received incoming emergency & non emergency calls, dispatch police/fire as needed. input police reports, traffic tickets, printed reports for customers. Manager of Customer ServiceIRSSeptember 1981 to September 2002Manager of toll free call site. Completed yearly employee reviews, input timesheets. Monitored phone calls for correctness and provided employee feedback. Received incoming calls from upset taxpayers, researched accounts for errors, explain to taxpayers what happened and offer to go over their forms in detail .EducationAssociate in Medical billing and codingAshford University - Independence, MOJanuary 2020 to May 2020AssociateTruman High SchoolMay 1979Skills Computer telephone fax machine copy machine Case Management Medical Billing Medical Coding Technical Support CPT Coding ICD-10 Medical Records Medical Terminology Insurance Verification ICD-9 ICD Coding Transcription Computer Skills Medical Office Experience Accounting Anatomy Knowledge Hospital Experience HIPAA Microsoft Excel Microsoft Outlook EMR Systems Quality Assurance Medical Scheduling Customer service Phone etiquette Typing Communication skills Benefits administration Data entry Documentation reviewCertifications and LicensesCPR CertificationFirst Aid CertificationAssessmentsAdministrative Support Professional Fit Proficient May 2020Measures the traits that are important for successful administrative support professionals. Full results: ProficientBasic Computer Skills: PC FamiliarMay 2020Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.Full results: FamiliarAdministrative Support FamiliarApril 2020Using basic scheduling and organizational skills in an office setting. Full results: FamiliarCustomer Focus & Orientation ProficientApril 2020Responding to customer situations with sensitivity Full results: ProficientMedical Billing FamiliarApril 2020Understanding the procedures and forms used for medical billing. Full results: FamiliarCustomer Service ProficientMay 2020Identifying and resolving common customer issuesFull results: ProficientFiling & Organization ProficientJune 2020Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: ProficientData Entry ProficientJune 2020Entering data quickly and accuratelyFull results: ProficientScheduling CompletedJune 2020Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.Full results: CompletedCall Center Customer Service Highly ProficientMay 2020Applying customer service skills in a call center setting. Full results: Highly ProficientAdministrative Support CompletedMay 2020Using basic scheduling and organizational skills in an office setting. Full results: CompletedTyping CompletedMay 2020Transcribing text using a standard keyboardFull results: CompletedAttention to Detail FamiliarMay 2020Identifying differences in materials, following instructions, and detecting details among distracting information.Full results: FamiliarEarly Childhood Development CompletedJune 2020Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: CompletedCustomer service ProficientAugust 2021Identifying and resolving common customer issuesFull results: ProficientCustomer focus & orientation CompletedJuly 2021Responding to customer situations with sensitivity Full results: CompletedData entry: Attention to detail ProficientAugust 2021Maintaining data integrity by detecting errorsFull results: ProficientMedical billing FamiliarAugust 2021Understanding the procedures and forms used for medical billing Full results: FamiliarWork style: Reliability FamiliarJune 2020Tendency to be dependable and come to workFull results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
