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Click here or scroll down to respond to this candidate1 Candidate's Name ResumeSUMMARYCandidate's Name
CUSTOMER SERVICE LEADERPROFESSIONAL EXPERIENCEGC Services 2016 to PresentThe largest privately held outsourcing provider of call center management and collection agency services in North America. FRAUD ANALYST, Weldon Springs, MO (fully remote) Create and maintain logs, records, or databases of information about fraudulent activity. Design, implement, or maintain fraud detection tools or procedures. Lead, or participate in, fraud investigation teams. Review reports of suspected fraud to determine need for further investigation. Evaluate business operations to identify risk areas for fraud. Research or evaluate new technologies for use in fraud detection systems. Evaluate business operations to identify risk areas for fraud. Research or evaluate new technologies for use in fraud detection systems. Document all investigative activities. Prepare written reports of investigation findings. North County Childrens Academy, LLC 2014 to 2016Childcare and day care services for children six weeks to 12 years of age.PRESCHOOL TEACHER, Saint Louis, MO Organized and led activities designed to promote physical, mental, and social development, such asgames, arts and crafts, music, storytelling, and field trips. Established and enforced rules for behavior, and procedures for maintaining order. Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Read books to entire classes or to small groups. Provided a variety of materials and resources for children to explore, manipulated and use, both inlearning activities and in imaginative play.Highly organized, goal orientedand kind-hearted CustomerService Leader with a 10-yearhistory of excelling in all callcenter functions. Adept atquickly providing creativesolutions for customers andresolving the most challengingcomplaints.C O N T A C TEMAIL AVAILABLEPHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLEsmith-5aa046254/Rantoul, ILE D U C A T I O NST. LOUIS COMMUNITYCOLLEGE FLORISSANTVALLEY, St. Louis, MOAA - Early ChildhoodDevelopment (in progress)J.S. MORGAN HIGHSCHOOL, Cicero, ILGeneral Studies, GPA 3.52 Candidate's Name Resume Assisted arriving children with adapting to the school environment by greeting them, helping them removeouterwear, and selecting activities of interest to them. Taught proper eating habits and personal hygiene. YMCA of Berwyn-Cicero 2012 to 2014A nonprofit organization whose mission is to put Christian principles into practice through programs that build healthy spirit, mind, and body for all.TEACHERS ASSISTANT, Cicero, IL Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Tutored and assisted children individually or in small groups to help them master assignments and toreinforce learning concepts presented by teachers. Assisted in bus loading and unloading. Instructed and monitored students in the use and care of equipment and materials to prevent injuries and damage. Observed students' performance and record relevant data to assess progress. Organized and supervised games and otherrecreational activities to promote physical, mental, and social development.SKILLSComplex Problem SolvingActive ListeningCritical ThinkingCustomer ServiceSystems AnalysisMicrosoft Suite |
