| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Advanced Customer Service- Administration SupportDetroit, MIEMAIL AVAILABLEPHONE NUMBER AVAILABLE* Over 10+ years of Customer Services experience with phenomenal organization skills.* Computer-literate performer with extensive software proficiency covering wide variety ofapplications:Microsoft Office, Excel, Word Microsoft Outlook etc.* Dependable professional with honesty and integrity. Effective leadership and optimal businessrelationships* Exceptional listener and communicator who effectively conveys information verbally and in writing* Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, andstreamlining complex work processes* Flexible colleague who thrives in environments requiring ability to effectively prioritize and jugglemultiple projects while meeting deadlines.Work ExperienceAdvisorTeleperformanceMay 2019 to PresentI work in a Call center environment where I activate GM, Chevrolet, GMC and Cadillac vehicles forOnstar. Professional, articulate and must meet metrics for daily sales quota. I'm also being trained in the member services team, assisting customers with navigation, preparing roadside tickets all inquiries. I also joined several other Departments, Test & Learn team where we test out new processes before providing to the whole call center to see how the new process works out. During this process I speak with members to activate, provision and BBWC provide service on all and activations of services. I run diagnostics and explain Onstars Safety and Security program in detail while selling the various packages.while providing excellent customer services.FacilitatorJewish Vocational Services - Southfield, MIFebruary 2018 to October 2018As a Facilitator, I work with both challenged and disable people. Preparing them for becomingindependent and ability to work in the community. I transported and assist the clients to the jobsite forapproximately 3- 4 hours a day. I Delegated job task and evaluate there performance daily. Notate anddocument my observations of each individual daily activities into DARTS system.Family - CaregiverSelf Employed - Detroit, MIDecember 2010 to March 2018Guardian and Power of Attorney where I handled all aspects of care for individual. Cooking, Bathing, Banking, Appointments and pay bills and social outings/activities social outings/activities.Customer Service-DispatcherAT&T - Southfield, MISeptember 2000 to February 2011Began as a CSR, assisting customers with all inquiries regarding there Communication needs, Internet,TV, and wireless, landline. Making payments, establishing new service, transfers and disconnections.Accepted payments for accounts. Sales driven, meeting and exceeding metrics/quotas in a Call Centerenvironment. 2008 - I Worked as a dispatcher in UVERSE. I Dispatched technicians on both installations& repairs jobs in the midwest region. Also, contacted customers as a follow up to check if services areworking to there satisfaction. I also scheduled appointments for the technicians and emergency calls. Ialso worked on CRM systems.Claims Processor -Metlife Insurance - Southfield, MIOctober 1997 to September 2000processed medical claims for the General Motor employees that were on disability/sick and accident.Contact providers verify condition, Update demographics and verify information on medical. Dates,incident, injury. Contact physicians for information.EducationAssociates Degree in Liberal Arts/BusinessWayne County Community College - Detroit, MISkillsProficient with Microsoft word, Excel, Outlook and Advanced Customer Service Representative, Sales,Call Center (10+ years), Customer Care, Call Center, CSR, Customer Service |
