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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLECell #PHONE NUMBER AVAILABLECertified Scrum MasterServiceNow Certified System AdministratorSkills Data Analysis Business Analysis DevOps Business Process Improvement Reporting & Data Analysis Compliance & Policy Vendor Management Strategic Planning Communication Skills Agile & Scrum Use cases SDLC-Software Development Life Cycle ReportingSoftware Jira Confluence ServiceNow Sharepoint Quality Center MSOffice (Excel, Office, Power point) Azure MS Visio SQLLanguageEnglishEducationBachelor of Business AdministrationBBA [George Mason University] Job Summary and Professional Work ExperienceNational Cooperative Bank, Arlington, VA Jan 2021 Present Sr.Business Analyst- Extensively worked in Excel to prepare data and files to import to ServiceNow tables.- Knowledge of Excel functions and reporting.- Managed various requirements in Excel in a single repository.- Converted raw data from Remedy into useful ServiceNow data.- Assisted in team development while holding teams accountable for their commitments and leveraging organizational resources.- Defined and managed a well-defined project management process and ongoing process improvement to implement best practices for Agile Project Management.- Supported the Product Owner in managing customer expectations for project deliverables.- Managed internal stakeholder communications resulting in increased customer engagement with new features.- Worked closely with product management and technical stakeholders to clarify the schedule, status and details of each project.- Led all sprint planning, sprint reviews, sprint retrospective and daily scrums with the development team resulting in product features.- Managed central repository of project related documents in confluence.- Responsible for making sure stories and tasks are updated and assigned properly in Jira.- Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.- Provide deployment support and be on calls to Coordinate production deployments.- Maintain documents for change requests and implement procedures for testing changes.- Signed off on progress and completion reports which were then submitted to project management.- Drafted detailed Functional Requirements Documents using Used Cases for better accuracy.GM Financials March 2018Dec 2020Business Analyst- Extensively used spreadsheet to manipulate data and import them to ServiceNow CMDB tables.- Participated in daily Scrum meetings, biweekly planning, weekly backlog grooming and improved communication across team members during Sprint Retrospective.- Monitored team backlog daily and ensured it accurately reflects the current state of the sprint.- Interacted with the client on a daily basis and executed the clean-up plan according to the requirements as well as -Developed use cases, workflow, screen mock-ups.- Created User stories/ requirements in JIRA.- Facilitated daily Scrum, stand-up and meetings and documented meeting minutes.- Monitored and tracked project progress and performance against project plans, reporting status to project stakeholders through structured communication.- Established and actively managed all projects and key stakeholder expectations and relationships.- Managing client scripts, UI policies, UI actions, Data policies. Citizens Bank, VA May 2016February 2018Business Analyst- Developed use cases, workflow, screen mock-ups, and conversion requirements.- Created User stories/ requirements in JIRA.- Created data mapping documents with the source, target, and the derivation logic.- Documented meeting minutes of all the meetings held.- Involved in writing test scripts using java and executed it through selenium cucumber.- Documented and used any changes that were discussed to raise a change control for the upcoming install & coordinated with the technical teams about those changes.- Interacted with the client on a weekly basis and executed the clean-up plan according to the requirements.- Primarily responsible for interacting with the users and business relationship managers and changes on the database to ensure UAT completion and provide technical and procedural support. Wells Fargo & Company, Charlotte, NC March 2013 - April 2016 Business Analyst- Identified and established communication with all the key stakeholders, contributors, business, operations, and technical resources surrounding assigned projects.- Performed requirements gathering and analysis through interactions, meetings and periodic walkthroughs with potential users of the application along with the creation of the use case scenarios based on business requirements.- Performed data analysis and prepared data mapping documents.- Identified all the up stream, downstream and what all attributes were contained in each source.- Documented and used any changes that were discussed to raise a change control for the upcoming install & Coordinated with the technical team about those changes. |
