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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Akeya Ct.Columbus, OH Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECAREER OBJECTIVE:Experienced professional with excellent customer service and interpersonal skills, andproficient in first level handling and prudent management of confidential information.Seeking an entry-level Customer Service Representative position where mycommunication skills, administration acumen, and evaluation competence can beutilized for the integrity and orderly operations of the company.WORK HISTORY:Motivate, LLC, May 2019 November 2019Customer Service AgentReceived inbound calls using PC, keyboard and headset to educate customers with re-leasing bikes from bike share stations. Assisted with various bike share membershippackages, purchasing bike time using debit/credit card through the bike share apps,kiosks or key fobs. Assisted with station locations, bike and dock availability. Troubleshot to assist with releasing bikes from stations, problems with bikes, docks and/orstations. Submitted service technician reports for problem solving and escalated anycalls to upper management as needed.Teleperformance, August 2017 May 2018Customer Service RepresentativeAssisted customer with inquiries and questions and follow up by taking specific action.Problem solve to help customers resolve issues on the first call basis. Enter data fromcustomers into various software programs and navigate between those programs.Affinion Group, October 2008 September 2009Customer Service Representative/Retention SpecialistAssisted members with inquiries of benefits, services and billing. Focused to retainmember, as well as up-sell and/or cross sell other membership products.Communicated information by sales script and used rebuttals to retain appropriateprogram benefits. Processed and updated customers accounts by data entry. Met salesgoals for both retention and cross sell opportunities.Ohio Operating Engineers, June 2003 January 2008Contributions ClerkAssisted members and contractors with inquires of hours reported to determineeligibility for health insurance. Updated information of employees, contractors accountsand their agreements. Assigned reports to the appropriate staff. Processed and enteredreports of hours worked by contracted employees to established insurance eligibility, byCandidate's Name
340 Akeya Ct.Columbus, OH 43207PHONE NUMBER AVAILABLEEMAIL AVAILABLEdata entry. Balanced and processed bank deposits daily. Prepared and submittedmonthly administration dues report, showing all dues received go Union Headquarters.EDUCATION2019 Work Readiness ApprenticeshipIMPACT Community Action, Columbus, OHCompleted 20 hours of Computer Literacy and navigation skills trainingAcquired resume preparation as well as interview and job seekingtechniques1992 Continuing Education, 100 hour Career Assisting Program-Certificate1981 Genesee County Action Agency and Urban League Skilled Trades CenterClerical Certificate1980 Mott Adult College, G.E.D.1975 North Division High School, General SubjectsTECHNICAL SKILLS:Microsoft Word, Excel, OutlookData Entry-8000 StrokesTyping- 45 WPM10-Key CalculationMulti-line Telephone |
