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EMAIL AVAILABLEPHONE NUMBER AVAILABLESkilled professional with a Bachelor of Science degree and over five years of experience in multi-family real estate. Proven ability to work well with multidisciplinary teams. Effective in verbal and written communication. Resourceful regarding community service.Knowledge BaseMicrosoft word, excel, and PowerPoint. Case ManagementYardiOnesiteBlue MoonDocs ManagementTraining and CertificationsManagement and Leadership, Time Management, Customer Relationship & Customer Service, Fair Housing for Property Managers, Multifamily Industry, Basic Interview: Hire the Right Applicant, Business Ethics, Business Communication, Partner with Maintenance and Creative Marketing Promotions for Multifamily Housing.Work ExperienceProperty ManagerWilhoit PropertiesJune 2017 to Present*Manage LIHTC and Market multifamily housing and Lease Ups.*Monitor timely receipt and reconciliations of rent collections in accordance with landlord and resident statutes.*Evaluate and recommend changes in rental pricing strategies to remain competitive in the market by surveying local rates.*Calculate overhead costs, depreciation, taxes, and profit goals.*Minimize vacancy periods by collaborating with owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.*Coordinate with janitorial and maintenance staff on maintenance and upkeep.*Prepare specifications, solicited bids, and approved subcontracts for building services.* Prepare quarterly budgets and monthly variance reports and build rapport with vendors.*Maintain a sufficient number of units that are market ready.*Communicate regularly with key on- and off-site tenant contacts to achieve satisfaction with the facility and services.*Assist other properties and mentor new hires.Office ManagerAdvance Screenprint - Cleveland, TNJuly 2015 to June 2017Responsibilities Organize and coordinate office operations and procedures, to ensureorganizational effectiveness, efficiency, and safety. Work independently with little or no supervision.Case Manager IIIDepartment of Children ServiceJanuary 2011 to June 2015Cleveland, Tn.Developed social work plan of care, and goals and make recommendations based on family needs. *Providing regular ongoing direct social work services to individuals and their families including helpingresidents and family members with adjustment problems. * Responsible for 30-day adjustment note, 3month note and all other documentation as specified in the manual. *Administered drug screens to familieswith substance abuse. *Conducted home visits and school visits to families on my caseload. *Workedwith community service agencies to help families meet their goals. Performed all other related duties asrequired.Consumer Affairs BoardWhirlpool Customer Service-Cleveland, TN.November 2003 to January 2011Mentored and supervised new hires *Took escalation/supervisor phone calls *Provided troubleshootingsolutions to consumers *Worked on Internet sales team *Provided extraordinary customer serviceexperience.EducationBachelor of Science in Criminal JusticeUniversity of Tennessee at Chattanooga - Chattanooga, TN |
