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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Prattville, AL Street Address
SUMMARYMotivational leader and organizational problem-solver with advanced supervisory, team buildingand customer service skills. Experience stepping into roles and quickly making positive changes todrive company success. Focused on using training, monitoring and morale-building techniques tomaximize employee engagement and performance.SKILLSe Positive and Constructive Feedback e Time Managemente Team Building and Leadership e Workflow Managemente Decision Making e Call Center Operationse Account Authorizations e Leading Team MeetingsEXPERIENCECustomer Service Manager, Five Below, March 2022-November 2022Prattville, ALe Monitored phone calls to provide feedback and coaching.e Established positive rapport with customers, managers and customer service team members tomaintain positive and successful work environment.e Evaluated and authenticated returns, exchanges and voids.e Evaluated employee job performance and motivated staff to improve productivity.e Responded to phone and online customer service requests within designated turnaround time toimprove customer satisfaction ratings.e Set clear expectations and helped employees pursue optimal paths for achieving each target.EDUCATION AND TRAININGHigh School DiplomaCarver High School, Montgomery, AL May 2018 |
