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Click here or scroll down to respond to this candidateCandidate's Name
PHONE PHONE NUMBER AVAILABLE E- MAIL EMAIL AVAILABLEPROFESSIONAL PROFILEHighly organized analytical professional with superior goal setting, decision-making, and problem-solving skills. Solid reputation for having a positive impact on both internal and external support and overall productivity. Adept at sales, customer service, relationship management, training and development, team building, and data analysis. Keeps pace with changes in various industries and evolving needs. Strong ability to identify, develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a methodical approach.PROFESSIONAL EXPERIENCE2013 Present Title Bucks Finance Memphis, TNStore Manager Manage 6 direct reports in the areas of sales, customer service, collections, and financing in a location with a profit of $1.3M annually Developed new training initiatives that lead to attaining the highest level of customer service ratings company wide, causing a 23% increase on the internal audit Appointed by senior leadership as region trainer for new hire employees in the Memphis District Oversee profit and loss statements, reduce costs, and manage scheduling Resolve 550+ client inquiries/issues on a weekly basis and consistently meet performance benchmarks in all areas Increased sales to passive clients by 42.6% by increasing marketing, cold calling, and follow ups Handle processing, approval, and underwriting of secured and unsecured personal loans Improve customer interactions by providing education and resolutions to their inquiries and needs Developed and implemented recognition programs to increase employment engagement initiatives by 25% Recognized by HR department in directly impacting employee retentions, with an increase of 67% 2011 2013 Rue 21 Memphis, TNAssistant Sales Manager Managed 15+ direct reports on two separate shifts Conducted full-life cycle recruiting efforts for multiple store sites in the Memphis region Increased store profit by 37% through effective sales training and troubleshooting profit loss areas Completed store operational requirements by utilizing effective planning/scheduling and following up on shift results with other employees Implemented new strategy to effectively manage incoming/outgoing distribution shipments Recognized by upper management as having a direct impact to store shrinkage decrease of 29% Exceeded all financial expectations by preparing an annual budget, monitoring the P&L, scheduling expenditures, managing costs, and analyzing variances Created employment engagement initiatives to motivate employees, which led to an increase in employee performanceEDUCATION2016 Strayer University Memphis, TN Major: HRM Degree: Master of Business Management2010 University of Memphis Memphis, TN Major: Elementary Education/ManagementCandidate's Name , PG 2 Degree: Bachelor of ArtsADDITIONAL SKILLS & COMPETENCIES MS Office Suite Project Management Employee Relations Inside Sales Training & Development Accounting Software |
