| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
ACCOMPLISHMENTSExceeded monthly quota everytime.Documentation - Wrote andedited documents to keep staffinformed on policies andprocedures.Documented and resolved Issuewhich led to almost 100%results.Effective Communication -Followed up and kept track ofexpected or unexpectedsituationSKILLS Teamwork and CollaborationPolicy and ProcedureAdherence Order Processing Sales ExpertiseCERTIFICATIONS CPR Training - Phlebotomy Training - Medical RegistrationHighly experienced Customer Service Rep for more than 15 years. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Willingness to take on added responsibilities to meet team goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.WORK HISTORYJanuary 2021 - CurrentSales Associate Walmart, 1000 Wickham Rd, Melbourne, Fl 32935March 2020 - CurrentCustomer Service Associate Percepta LLC, 1320 S Babcock St, Melbourne, Fl 32901Organized racks and shelves to maintain store visual appeal, engage customers and promote specificmerchandise.Provided positive first impressions to welcome existing, new and potential customers.Helped customers locate products and checked store system for merchandise at other sites.Answered customer questions regarding sizing, accessories and proper care for merchandise.Processed product returns and assisted customers with other selections.Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Informed customers about special promotions andprovided detailed information for various products. Developed and actualized customer service initiatives to CONTACTMelbourne, FL 32934PHONE NUMBER AVAILABLEEMAIL AVAILABLE Medical AssistantLANGUAGESSpanishProfessional WorkingMarch 2019 - February 2020Customer Service Representative ERC, 511 N John Rodes Blvd, Melbourne, Fl 32934January 2017 - January 2019Customer Service Specialist Frontier Communications, 1588 N Woodland Blvd, Deland Fl 32720decrease wait times.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered customer telephone calls promptly to avoid on-hold wait times.Answered constant flow of customer calls with minimal wait times.Offered advice and assistance to customers, paying attention to special needs or wants.Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.Addressed customer complaints and mitigateddissatisfaction by employing timely and on-point solutions.Took payment information and other pertinent information such as addresses and phone numbers to place orders.Complied with company policies and procedures byencouraging positive and effective work environment among all employees.Resolved concerns with products or services to help with retention and drive sales.Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.EDUCATIONFebruary 2016No Degree PhlebotomyBethlehem Area Vocational Technical School, Bethlehem, PAAugust 1999Associate of Science Secretarial Studies And Office AdministrationMonroe College, The Bronx, NY Honor Roll 1999 Awarded Medical Science Award |
