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Candidate's Name
Street Address  PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONALSUMMARYEnergetic Sales Representative offering demonstrated ability to identify prospects and convert leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing years of related experience to fulfill Customer Service role. SKILLS RCustomer relationsSchedulingConflict ResolutionSelf-motivatedExtremely organizedData entry 1,000 kph Typing 35wpmMerchandising expertiseRetention strategiesWORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 08/2020 to 12/2020 IOWAWORKFORCE DEVELOPEMENT Des Moines, IAAnswered customer telephone calls promptly to avoid on-hold wait times. Provided primary customer support to internal and external customers in fast-paced environment.INBOUND CUSTOMER SERVICE REPRESENTATIVE 07/2019 to 01/2020 IOWA MEDICAID Des Moines, Iowa,Took Inbound calls for Medicaid customer for enrollment and questions about benefits information in to call logKept detailed records of customer accounts, including actions taken, issues resolved and benefits information. Also handled escalated calls,emails.Did chat with provider services and other services like doctors and other providers. troubleshooted technical problems Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information. Promoted available products and services to customers during service, account management and order calls.Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.Handled over 60 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.CUSTOMER SERVICE SALES REPRESENTATIVE 08/2018 to 06/2019 Mass Markets WEST DES MOINES, IOWA.Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings. CUSTOMER SERVICE ASSOCIATE 10/2013 to 07/2018Marketlink Inc. Des Moines, IADelivered exceptional customer service through ackowledgement, communication and commitment to qualityEDUCATION GED 1970Des Moines Tech