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Click here or scroll down to respond to this candidateCandidate's Name
Aurora, CO Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional ProfileExperienced professional with a strong sense of accountability and responsibility. Reliable and detail-oriented, committed to excellence and to performing at a high level at all times. Value opportunities to utilize my skills and to contribute to the growth and efficiency of the organization. Consistently work hard to attain goals and make a difference.Work ExperienceProgressive Financial Services, Denver, CO 01/2006 to 01/2009Customer Service/Account ManagementProvided knowledgeable customer service to large client base. Utilized various databases to compile current and accurate contact information to maintain reliable account client records. Responsible for approving/rejecting account information and determining appropriate actions regarding account.Adapted to changes quickly and with positive approach, established and implemented priorities, goals, and objectivesDeveloped and maintained databases for report compilationStrong problem-solving skills to address and resolve any customer concerns as they aroseReceived government clearance through an extensive background check to work on behalf of the federal governmentAccessed sensitive client information on behalf of the federal government and maintained confidentiality according to guidelinesHandled financial and credit bureau reports gathering information on delinquent partiesMaintained accurate reporting and tracking, processing accounts according to federal and state regulationsEvaluated information to determine compliance following FDCPA and office guidelinesPrograms used included Accurint, Lexus Nexus, Insight, Eccollect, People SearchVarious Denver Area Staffing Agencies, Denver, CO 01/2001 to 01/2006Customer Service/Office AdministrationGained experience in data processing, accounts payable, filing, processing of paperwork, collating various documents. Performed a variety of administrative/customer service duties including inputting data, creating, editing, compiling and retrieving files and/or databases, and creating reports. Interpreted and explained regulations pertaining to various subjects.Met customer service and production goals consistently, managed business accounts as well as individual accountsResponsible for processing orders submitted by Account Managers within a strict time frame while prioritizing dutiesBecame familiar and knowledgeable with telecommunication terminologyFollowed guidelines and rules of the employer and their governing agenciesGained experience with various database programs, Windows and Mac, MS ExcelMaintained excellent record of attendance and was willing to take on additional responsibility whenever requestedAs CSR/Operator for Metro One, provided customers with directory assistance including general information as well as emergency road assistanceAs Order Entry Specialist for Tribune Media Services, updated and maintained schedules, cancellations and provided general information to customersAs Customer Relations Specialist for Qwest, processed telecom orders and managed installations, upgrades, and disconnectsEducationMansfield Business School, Denver, COCertificate - Data Processing, 1993Parks Junior College, Thornton, COCourses in Computer Science and Business Marketing |
