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PHONE NUMBER AVAILABLE Cell / EMAIL AVAILABLEhttp://LINKEDIN LINK AVAILABLEOverviewCertified PMI/PMP with over 30 years of experience in IT and 20 years of experience in various project and program management roles. Results focused, customer service oriented, well-organized individual with proven results in project management, program management, process design and improvement, team leadership, vendor management, and client support. Strong mentoring skills, capable of leading and motivating individuals to maximize productivity while fostering cohesive teams in any environment. Exceptional communicator focused on building strong relationships with peers and clients. Strong desire to serve others and maintain a positive attitude even in the most challenging situations.Career ExperienceSR. PROJECT MANAGER ( 2019-Current )Client: Kentuckys Department of EducationManaging the procurement and roll out of Kentuckys new statewide Point of Service application (Mosaic by Heartland). This software with training has been provided to the cafeterias and staff of over 100 school districts in Kentucky. The project will be closing soon, and support is moving to the vendors call-center for maintenance and oversight.ENTERPRISE IT PROJECT MANAGER (2 014 2019 )Worked closely with our vendors and providers on various projects. Managed $1.8M in Retail and Telemedicine projects. Led teams of developers in the delivery of high-quality software solutions to meet business needs. Created detailed project design documents and task-level project plans to organize multi-organizational teams. Partnered closely with other members of functional project teams to define business requirements, test plans, and ensure that products were defect free before User Acceptance Testing began. Facilitated the System Integration Testing with external vendors and providers, User Acceptance Testing process, developed rollout plans and procedures. Prepared and presented cost-benefit analyses.SR. PROJECT MANAGER ( 2009-2014 )Client: Kentuckys Department of Community Based ServicesManaged a Document Management System project which was part of Kentuckys new Health Benefits Exchange as mandated by the federal Affordable Care Act. I supervised an internal team of 9 developers, analysts, and testers. We successfully implemented our electronic case file software to 2,100 users, and built management services to support millions documents per year.Client: Kentuckys Child Support Enforcement DepartmentManaged a $20M modernization project of Kentuckys Child Support Enforcement web based applications. Coordinated the activities between the Cabinets internal technical team, the contract-vendors team (Deloitte), and the Commonwealths business-client team. The 3 key components delivered were Business Intelligence, Customer Support Web Service, and an Information System Exchange Program. The project was completed in 24 months and went live in March of 2012.Client: Kentuckys Office of the Inspector GeneralManaged the data collection efforts and the web-based support team for Kentuckys Prescription Drug Monitoring Program. Led the IT team in support of all technical projects related to the KASPER (Kentucky-All-Schedule-Prescription-Electronic-Reporting) system. KASPER is used to monitor Schedule II-V controlled substances. KASPER supports physicians, dentists, and Advanced Registered Nurse Practitioners for medical treatment of their patients; for pharmacists for pharmaceutical treatment of their patients; for law enforcement use in their drug investigations, and for Drug Court Judges use in support of their Drug Court programs. KASPER supports over 7,000 statewide users requesting over 500,000 reports annually. Also during that assignment I managed a project to perform a comprehensive security assessment of the KASPER application, network, workstations, physical security, HIPPA compliance, etc.SR. PROJECT MANAGER ( 2007 2009 )Managed projects to support web services designed to enhance client sales through the use of retail, branded, and promotional gift cards. Supported Loyalty Solutions projects to leverage existing gift card integration with SVS to provide a points-based reward solution.DIRECTOR of PROGRAM MANAGEMENT ( 2006 2007 )Established a Program Management office. Designed an appropriate governance structure to support enterprise business goals. Identified management gaps and created strategic plans for resolution. Established and deployed a common set of PMI-based project management procedures, processes and templates. Increased project awareness and overall communications within the company. Acted as the overall advocate for project management for the entire organization.PMO MANAGER ( 2003 2006 )Client: Kentuckys Office of Education TechnologyCreated a Project Management Office with a team of 5 project managers. Built the project methodology based upon best practices. Facilitated improved project team communication by having common processes, deliverables, and terminology. Tracked the current status of all projects and provided project visibility to management. Provided mentoring and training to build core project management competencies. Delivered project management coaching services to junior project managers to keep projects on schedule, meet expectations, and address issues appropriately.Client: Kentuckys Department of EducationCompleted $1.5M 2-year statewide project to rollout a student information exchange product to the enrollment clerks in every school in all 178 districts. The application enabled aggregation and analysis of data at the state level automatically. At the conclusion, all school enrollment clerks in Kentucky could transfer longitudinal student data interactively. Led teams of 12-20 members, conducted weekly status meetings, created status reports, and facilitated the walkthrough of all deliverables and supporting documentation with client. Led the project status reviews before the weekly Project Steering Committee and the monthly Technology Planning Council. Tracked issues resolutions, evaluated risk assessments/mitigation plans, managed change/scope, and documented earned value analysis.SR. PROJECT COORDINATOR ( 1998 2003 )Led an enterprise-wide procurement project to research, analyze, select, and implement a new change management application to over 400 IT users. Led a departmental project to standardize Data Warehouse source code promotions and reduced Service Level Agreements by up to 50%. Managed a project for the Hardware Support department to reengineer server procurements and installation processes which streamlined information exchange and reduced procurement-to-installation time by 60%. Also managed the implementation of client/server applications to clinical facilities. Scheduled training, installation, and support. Worked with other project managers to define specific Structured Phased Methodologies within the Project Management Office.IT SECURITY PROJECT COORDINATOR ( 1990 1998 )Supervised a staff of analysts in the mainframe security department. Coordinated database security projects and daily workloads for analysts. Researched, developed and implemented mainframe policies and procedures. Consulted with auditors and IT leadership to improve security processes. Evaluated business requirements and created application solution designs. Designed, tested, and implemented application software (COBOL/JCL/ACF2/IDMS).ENGINEERING INTERNSHIP ( 1987 1990 )As a Speed School engineering student I worked in multiple positions at GE supporting the CAD/CAM systems and training programs. In all I did four 3-month rotations in the washers/dryers, refrigerators, and Technology areas.Education, Certification, and Community ServiceEDUCATIONB.S. Engineering Mathematics & Computer Science (1989)CERTIFICATIONPMP Certified since 2005 / Valid through 2024COMMUNITY SERVICEServing at Southeast Christian Church by facilitating a weekly bible study for 30-40 men for the last 16 years on Saturday mornings.Serving as the current president of the Oldham County Residents Encounter Christ organization. We go into local prisons in LaGrange Kentucky with a Christian ministry program to encourage those who are incarcerated. |
