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Title Service Delivery Coordinator
Target Location US-NY-Manhattan
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  EMAIL AVAILABLE PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYOver 10 years of experience leading community development and outreach initiatives through healthcare, education and childhood development programs. I possess extensive organizational, communication, creative skills and can problem solve while maintaining a productive and motivating work environment. Expert in client services, and community engagement. Successfully increased membership in various sectors of the business community while optimizing stakeholders desired outcomes.RELEVANT WORK HISTORYBrooklyn Perinatal Network, NY- Senior Community Health Liaison12/2020- PresentOrganized and hosted covid-19 education programming with the Department of Health, partners and community while coordinating PPE distribution and giveaways for outreach effortsProvide healthcare guidance, social and emotional wellness resources and facilitating the clients access to additional servicesPromote health and wellness through strategies during one on one sessions and community outreach initiativesScreen and interview clients to assess the household needs to secure the appropriate resources to improve the social and emotional insecurities of the parents circumstancesBrooklyn Chamber of Commerce, NY Director, Community Partnership10/2019- 3/2020Provided legislative advocacy by meeting with elected officials throughout the borough, coordinating trips to visit State and Federal officials to address members policy concerns and testifying on issues related to our programmatic services such as small business funding, healthcare policy and real-estate concerns. Advocacy work resulting in an expansion of options in workforce development, reviewing healthcare options and support for climate change through legislation under the Green New Deal.Coordinated monthly community initiatives and strategized with community leaders, elected officials, Chamber members and community partners to participate in external events and campaigns for The Brooklyn Chambers mobile platform, enabling businesses to provide services, promote their business and engage with the community.Established 30 new business partnerships per month within Healthcare, Real estate, Financial, Educational, Tourism and Non-profit sectors while maintaining member relationships with regular updates and delivering a range of services to promote their businesses.Structured annual and long-term development plans to increase our membership base of 1,500 through engagement via the Brooklyn Chamber mobile platform. Organized sector committee events and digital campaigns resulting in a 100 member increase in a 3 -month period.Developed new initiatives to enhance engagement with existing members and recruit new members through specialized mobile channels. Work entailed maintaining active social media presence on platforms, events promotion and personalized outreach to maintain steady growth in membership enrollment.Brooklyn Chamber of Commerce, NY  Director, IPA Healthcare Navigator04/2014  10/2019Directed and oversaw New York State (NYS) Healthcare Navigator enrollment program. Responsibilities included hiring, training, and supervising all Navigator staff; performing regular quality assurance audits; and submitting required reports to Chamber leadership, partner organizations (such as Brooklyn Public Library), and NYS Department of Health where 90% enrollment was maintained to 110% (which included repeat customers) during peak and off-peak seasons.Supported the transition of 115 Brooklyn Health Works small business groups into the NYS Healthcare marketplaceOversaw healthcare industry membership recruitment and retention initiatives including: team outreach, membership package design, and major member customized events by ensuring all commitments are executed on or before renewal date establishing15 monthly memberships.Supported and launched the Chamber Healthcare Committee by conducting special events 6 times a year to assembly healthcare leaders to enable discussions of emerging topics with up to 75-100 members in attendance.Served as liaison to Chamber Healthcare Committee keeping them informed on new developments and upcoming events.Collaborated closely with foundation and grants management staff to identify public and private funding opportunities for healthcare related interests.Advised leadership team on team members areas of expertise to support internal personnel capacity building.Fulfilled contract management obligations by drafting reports and managing the database of XXX for Brooklyn Chamber and the Brooklyn Alliance healthcare programs.The Goddard School, NY  Operations Consultant03/2014 - 08/2014Coordinated monthly special events, email marketing campaigns, and promotions to prospective families for a private school serving over 150 pre-school aged childrenCollaborated with franchise owner and site directors on staffing needs, recruitment screenings and arranging open houses and interview schedules for potential family enrollees.Aided the Enrollment Director in maintaining classroom capacity and managed vacancies by coordinating with prospective families to fill open slots.The West End School, NY - Assistant Director02/2011 - 11/2011Supervised teachers, assistants and volunteers for a progressive, early education program, ensuring that staff follows school regulations and the approved curriculum.Recruited prospective students by, providing tours to interested families and assisting in the application process.Provided specialized tours to Health Department officials and acted as a liaison to maintain adherence to appropriate building and environmental codes.Designed and distributed school calendars, monthly newsletters and individualized letters to parents.Trained and mentored new employees on corporate practices and business operations.Harlem Children's Zone, NY - Service Coordinator02/2008 - 02/2011Supervised 6 Parent Coaches who provided the appropriate resources to families with infants to preschool children.Supported Parent Coaches in assessing and coordinating family's needs, such as first aid assistance, educational development, and environmental safety.Managed team to recruit, retain and track families to ensure they met program goals; and maintained service delivery targets of up to 10 parents per coach.Regularly audited case records and ensured case notes were current and in compliance with Office of Head Start regulations.Conducted weekly home visits to assess and determine whether the environment was safe, and children were in good health.Designed individualized service plans that considered the parents goals and preferences.EDUCATIONFordham University Bronx, NY 1994, Bachelor of Arts: Liberal Art and SciencesSKILLSMicrosoft Suite, Adobe Photoshop, Recruitment, Contract Management, Database Management, Grants Management, Strategic Planning, Research, Marketing and Promotion, Multimedia Presentations, Quality Assurance, Fluent in Haitian Creole.CERTIFICATIONS2010 Child Abuse and Maltreatment Mandated Reporter, PALS-1 (Playing& Learning Strategies Infant curriculum)2009 CPR; CPR-AED2008 Responding to Emergencies2006 Educational Certificate: Child Development/Education CDA

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