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Click here or scroll down to respond to this candidateCONTACTAddress : Toledo, OH Street Address
Phone : PHONE NUMBER AVAILABLEEmail : EMAIL AVAILABLESKILLS Awarded in top-notch customer service Excellent work ethic Proactive problem-solver Self-motivated and disciplined Efficient time managementOrganized multitasker with attention todetailProven verbal and written communicationskills Team player and independent Computer savvy and fast typistADDITIONAL INFORMATIONReferences and additional employmentinformation available upon request.PROFESSIONAL SUMMARYDedicated Customer Service Specialist with a passion for delivering lasting customer satisfaction, with a talent for effectively solving problems. A multitasking optimist with excellent work ethic and attention to detail, who is committed to being a positive reflection of the company through top-notch communication and service. WORK HISTORYCustomer Order Specialist, 04/2019 to 04/2022The Home Depot - Toledo, OHRestaurant and Bar Manager, 01/2012 to 01/2015Spicy Tuna Sushi Bar & Grill - Holland, OHOffice and Sales Manager, 01/2002 to 06/2009WWW Boat Services Inc. & Diederich Mechanical LTD - Sandusky, OH Primarily responsible for timely and accurate fulfillment of all special order and installation projects from initial sale through project completion; ensuring complete customer satisfaction.Positively engaged with customers to understand needs and worked as liaison to resolve their issues.Established and maintained effective working relationships with internal employees, vendors, shipping company contacts and customers.Monitored orders and delivered status updates to customers regarding installation services and special orders. Awards for excellence for delivering superb service and building shareholder value Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.Oversaw front of house personnel to maintain adequate staffing; Created effective employee schedules maintaining coverage at peak times and minimizing labor costs. Voted Best Sushi in city paper for two years under management Actively participated in ongoing customer incentives to build sales, managed social media and involved in Chamber of CommerceClosed out cash register, prepared cashier report at close of business, and enabled security alarm.Kept restaurant compliant with all federal, state and local hygiene and food safety regulations. Maintained all computer and physical filing systems, as as well as employee records. Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.Optimized organizational systems for recordkeeping, payment collections, AP/AR, deposits, and payroll.Answered phone calls and emails, addressing customer inquiries, processing payments, and solving problems, as well as developed and maintained online presence. Retail sales of boats and car, in person and online KRYS-ANNE M. ROHM |
