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Click here or scroll down to respond to this candidateCandidate's Name
Street Address 7th CT WestWest Fargo, ND Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfessional SummaryExperienced IT professional with 10 years of experience in System Administration with specialization in Installation, Configuration and Administration of LINUX/UNIX and Desktop Support.Over 6 years of experience in deploying, configuration and maintenance of RHEL 5.x/6.x/7.x, CentOS and Sun Solaris servers for a major telecom company.Strong knowledge in SQL, PL/SQL, C++ and Shell Scripting for multiple AT&T mission critical applications and database management with 100% uptime expectations.Experienced with scripting languages, mainly PERL and BASH which were heavily involved in production support and maintenance of several AT&T applications and database systems.Managed Docker orchestration using Kubernetes. Experienced in using Kubernetes deployments, scaling of pods and managing Docker containers.Experienced with IBM Tivoli Workload Scheduler to automate the application scheduling services in both UNIX and Windows platforms.Used IBM InfosphereDataStage as ETL tool to monitor various jobs.Strong experience in user provisioning and database management.Experienced in training new team members.Strong knowledge of Software Development Life Cycle (SDLC), especially in Agile.Highly knowledgeable in troubleshooting issues with Middleware Software such as Orbix (Corba), MQ Series, Web services, Connect Direct.Excellent analytical, problem solving communication and interpersonal skills.Strong ability to quickly understand and deliver with least supervision while learning new technologies.Technical Skills:Operating SystemsUNIX, Linux (RHEL 4,5,6.x), GNU Linux, AIX, CentOS 5/6 Sun Solaris 10.9/8/7, Windows Server 2008Programming LanguagesC, C++, XML, HTML, Java, Bash Shell scripting, Perl, SQL, C#ScriptingAnt/Nant, PowerShell, Perl, VB, and Shell.MiddlewaresOrbix (Corba), MQ Series, Web services, Connect DirectToolsNagios, IpTables, Red hat clusters, Clear Case(Unix/Win) 7.0/7.1, ANT, JIRA, SVN, Jenkins/Hudson, GitHub, GitLab Cruise Control, Archiva, Nexus, SitescopeNetworkingTCP/IP, DNS, NFS, NIS, SSH, DHCP,DatabasesOracle 11g/10g/9/8, MYSQL, Mongo, SQL server.Education:M.S., Software Engineering - 2012/ Thesis Ongoing, North Dakota State University, Fargo, North Dakota (2015 2017)B.S., Information Technology - Feb, 2006, Eastern Mediterranean University, Famagusta, North Cyprus (2002 2006)Employment/Professional ExperienceTechmahindra Americas Inc (07/23/2013 Present)Clients: AT&T;IBMApplication and Role: Global Computing Platform (GCP) System Engineer (Applications Support) 07/23/2019 PresentTechnical team member for 24/7 production application support for AT&Ts Global Computing Platform (GCP) running on 1500+ production machines.Promptly meet SLAs for supported application with immediate responses for incident management, escalation management, issue resolution and work requests.Primarily Responsible for scheduling, monitoring and deploying new files on ETL (.dsx& .isx) and WebLogic (.ear) environments.Configured and maintained various JDBC and JMS services configurations on WebLogic servers on both UNIX and Windows platforms.Closely worked with IBM Application Developers, DBAs, SAs and Testers for any new application issues to identify the root cause and then implement fixes.Modified scripts for periodic system backups and schedule tasks using cron to automate scripts as required.Defined and determined application events thresholds and ensure the efficient system health for smooth operations of daily tasks.Initiated and participated in SWAT and Triage processes to address application issues during outage situations and later participate in root cause analysis.Monitored and managed application server processes, queues and logs and readily provide the event logs to the concerned teams using ssh and sftp.Implemented changes and upgrades on live and DR servers as per Change Management on BMC Remedy Ticketing System, including database maintenance.Scheduling deployment plans for IBM/AT&T production on servers for CRs as per Change Management requirements.Monitored successful completion of application and database backups and engage in back-out procedures for unsuccessful releases. Performed root cause analysis and problem resolution of system issues involving server/database/firmware/storage/OS.Application and Role: AT&T / Software Engineer (Tech Mahindra America Inc.) Fargo, ND USA Since July 2013Providing Application Support for ATT applications such as: PMOSS_Optima, GFP-Mobility, GFP-Uverse, IBM Netcool, AOTS-Mobility, GFP-IP, Geolink and PMOSS_VoIPShell scripting for servers and application monitoring, ensuring that they are all up and running.Application and servers monitoring via tools like Introscope, Splunk, Nagios and SitescopeWorking closely with developers and end users to ensure user satisfaction and technical compatibilityChange Management and involve in production releases and high system availability.Involved in User Accepted Testing (UAT) related to application.Troubleshooting technical issues; Ticket Handling (Remedy ticketing system).SLA compliance for acknowledgement time, Resolution time, Escalation time and ownership of the ticket, Incident tracking (Review logs, investigation and resolution as per M&P standard).Bringing chronic and critical issues to the attention of the manager in a timely manner for a proactive resolution (Call to Work or Triage if needed).Problem and Incident Management.Manage the alarming tools and configuration for application alerting using Netcool, ALDB, eSeTScheduling of jobs using the different schedulers like Task Scheduler, Lunix CRONWork on user tickets created using AOTS (BMC), Understand the issue with users as it can be with data loaded in apps and fix it manually on the backend servers using the SQL queries.Closely work with release management team to move the code in a production environment.Configuring, Administrating and Managing of Users and Groups.Monitoring system resources, logs, disk usage, and file systemsAutomation Write shell script to automate the manual activities. (logs cleaning, Generating daily reports for ATT Management and restarting process when the archive backlog is at critical level)Co-ordinate with management and suggest improvement to the applications by ideas like Automation based on M&P already in place using ServiceNow.Metric tracking and Documents creation.Maintaining SLAs and make sure all the services are provided in agreed SLAs.Provision User access in databases and application frontendApplication Data Base Administrator.Perform DR exercises to test and do actual DRs in case of real disaster.Application and Role: AT&T One Ticketing System (AOTS-M) Operations Support 07/25/2013 12/22/2014Tier 2 Application Support for Service Delivery team.Administered and supported internally customized BMC Remedy Ticketing systems known as AOTS-M which primarily runs on 8 UNIX and 8 Windows platforms.Successfully performed all system and application related changes to RHEL and Solaris systems such as patch installation, deployments, user account maintenance, backup & recovery.Monitored the application/server performance using Netcool, Patrol, SiteScope and BAC/Mercury Topaz to identify alarming opportunities and work on their resolution.Installed and configured Oracle GoldenGate, Data Guard in a homogenous environment.Technical Support - Restaurant Technology Services (A Xerox Company), Fargo, ND02/2013-07/2013Troubleshooting McDonalds software and hardware issues such as cabling, new server installs, network printer troubleshooting, backup and recovery, networking, connectivity, software errors, malfunctions and general systems failures in all McDonald stores in the United States.Demonstrated the ability to quickly learn and resolve new problem areas while maintaining a friendly and comforting aura for the caller.Developed the ability to calmly walk everyday people through steps to solve complex software, networking and hardware issues over the phone in a supportive, professional and friendly manner.Worked directly with users having issues throughout the entire problem solving process, including identifying the problem, determining the cause, conducting the investigation, explaining the steps to solve the issue and following up on the issue.Responded to user service requests and expediently resolved trouble tickets to maximize resolution time. |
