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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEEducation Knight Transportation CDL Training School Rowan-Cabarrus Community College Katherine Gibbs Business School-Graduate Pemberton Township High School-High School Graduate Skills Summary Microsoft Office Suite Administrative Communication and Customer Service Skills Commercial Truck DrivingProfessional ExperienceCCF MaterialsConcrete Truck Driver2/2022-10/2022 Operated a yard mixer truck to load and unload products Conducted required DOT vehicle inspection Maintain the appearance of truck Delivered concrete to customers in various locations Received and handled COD payments appropriatelyRace ChaseProfessional Truck Driver 12/2021 to 2/2021 Linehaul driver, hauling doubles for FedEx Performed vehicle inspectionsDouglas TransportProfessional Tanker Driver 6/2021 to 12/2021 Hauled dry cement from plant to customer Performed vehicle inspection reportsHighway Transport ChemicalsProfessional Tanker Hauler 1/2021 to 5/2021 Responsible for maintaining daily logs Performed vehicle inspection reports Maintain and clean assigned Company equipment Drive unit to and from client sites Ensures Health and Safety is the number one goal by following policies and processes, and acting in a safe manner at all time Completes daily scheduled services, deliveries and pickups in a timely manner Ensure proper loading and unloading of hazardous waste/non-hazardous waste RW Bost TruckingProfessional Truck Driver 05/2019-11/2020 Drove an average 3000 miles/week as certified CDL-A OTR Driver. Delivered to schedule 98% of the time with 99% customer satisfaction. Maintained 100% clean driving record and 100% clean drug screening tests. Met all DOT and company regulations and requirements for four years. Demonstrated strong work ethic resulting in 10 management commendations. Frequently worked overtime to assist with unforeseen customer challenges Knight TransportationProfessional Truck Driver 10/2018-5/2019 Drove an average 3000 miles/week as certified CDL-A OTR Driver. Delivered to schedule 98% of the time with 99% customer satisfaction. Maintained 100% clean driving record and 100% clean drug screening tests. Met all DOT and company regulations and requirements for four years. Demonstrated strong work ethic resulting in 10 management commendations. Frequently worked overtime to assist with unforeseen customer challenges AllstateUnlicensed Service Agent 12/2017 9/2018 Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities requiring a transfer to a licensed representative. Actively listens to customer issues or questions showing interest, compassion and displaying empathy for the callers situation. Verify coverage for customers or verify that policy changes were made and provide proof of insurance documents to customers. Remain current on new marketing campaigns to respond appropriately to marketing related inquiries using all available resource tools. Acknowledge and direct customers requests for additional products or services to appropriate licensed representatives. Ensure facilitation of first call resolution and customer satisfaction on all transactions. Handle requests regarding customer documentation and can clearly explain them to include any follow up on our customer's part.OrthoCarolinaPatient Service Coordinator8/2016-8/2017 Served at the initial point of contact for OrthoCarolina patients and healthcare providers within the clinic. Called customers for appointment scheduling and answering incoming calls from healthcare providers and patients. Ensured that all calls are handled in a timely, courteous manner and that patient appointing is in keeping with all OrthoCarolina and clinic policies. Rescheduled patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner. Supported clinic team to more efficiently assist patients with medical questions using templates and protocols which are completed, and sent to the clinical team for response. Maintained client database and followed up with appointments in database with 95% accuracy rateDuke EnergyCustomer Service9/2015 - 3/2016 Worked in customer call center setting Helped customers by processing new accounts and end service requests Offered solutions regarding high energy bills and payment options Explained company policies, procedures, and government regulations as they related to customer billing and service Educate consumers by explaining electric and natural gas charges and money saving tips.East Charlotte NissanCustomer Loyalty Manager 8/2013-9/2014 Provided a prompt response to all customer inquiries by resolving all issues Assisted in the increased drive of traffic sales by setting appointments for prospective customers Handled incoming calls and followed up on new car sales leads. Provided solutions to customer complaints and issues in service and sales departments Contacted customers regarding their service experiences Performed delivery of new vehicle sales by explaining and demonstrating operation of vehicle features Extended the highest level of courtesy and friendliness to every customer Zimmer CarolinasCustomer Service & Inventory Administrator9/2001-3/2013 Ensured that all product orders were handled in accordance with corporate policies to facilitate timely product delivery to hospitals and surgery centers in North and South Carolina Partnered with sales and marketing coordinators to ensure accurate pricing and billing of all orthopedic surgical implants and instruments used in orthopedic surgeries Other duties were to provide administrative support to sales staff Provided administrative support to orthopedic sales staff and CEO Created sales quotes, maintained literature library for product brochure samples for orthopedic implants and instruments Other duties included accounts payable/receivable, arranging meetings, handling information requests, preparing reports, correspondence, preparing agendas, minutes, and presentation for team, committee and board meetings. Prepared patient identification cards for post-op patients Resolved billing discrepancies on invoices, prepared spreadsheets for contract pricing for the VP of Sales |
