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Click here or scroll down to respond to this candidateLKCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Washington, IL Street Address
Dependable Team Leader With Track Record of Success in Field, Attention to Detail and Proactive Mindset. Seeks Opportunities to Improve Processes and Workows for Team Benet. Conscientious, Hardworking and Excels at Multitasking in Fast-Paced Environments.Teamwork and CollaborationService Level AgreementsVerbal and Written CommunicationIssue ResolutionGiving Constructive FeedbackFlexible ScheduleShift SchedulingGoal SettingAttention to DetailCoaching and MentoringSta TrainingProblem-SolvingOverseeing Daily ActivitiesTeam SupervisionPeople ManagementPerformance EvaluationsQuality ImprovementHinduja Global Solutions Peoria, ILTeam Leader11/1998 - 01/2023Responsible for managing up to 70 customer service agents over the course of 24 yearsResponsible for payroll and numerous administrative duties including weekly, monthly, and quarterly business reviewsAdministered corrective actionCoached and developed agentsCreated incentive programsMet with clients to create business continuity plans Weekly agent monitoringClient reportsConferred with other supervisors to coordinate operations and activities within or between departments.Created plans to propose solutions to problems related to eciency, costs or prots.Worked closely with human resources to support employee management and organizational planning.Created and distributed monthly, quarterly and annual reports to management regarding performance.Monitored operations and reviewed records and metrics to understand company performance.Maintained positive working relationship with fellow sta and management.Displayed strong telephone etiquette, eectively handling dicult calls. Organized client meetings to provide project updates. SummarySkillsExperienceOered training and support to keep team members motivated and working toward objectives.Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.Fostered positive employee relationships through communication, training and development coaching.Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.Delegated daily tasks to team members to optimize group productivity. Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries. Set specic goals for projects to measure progress and evaluate end results. Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.Interviewed and selected potential new team members from list of candidates recommended by recruitment team.Completed daily quality assurance duties to provide feedback for improvements.BAT Oce Products Morton, ILInside Sales Representative02/1996 - 10/1998Responsible for calling clients and accepting incoming calls from clients to sell oce suppliesUsed excellent verbal skills to engage customers in conversation and eectively determine needs and requirements.Worked in conjunction with outside sales representative to maintain and grow product sales.Northern Illinois University Dekalb, ILBachelor of Arts in Sociology12/1989Education and Training |
