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PHONE NUMBER AVAILABLE or PHONE NUMBER AVAILABLEStreet Address EMAIL AVAILABLESKILLSHardware:MacintoshLinuxRemote Access SystemNetwork AdaptersAll Microsoft Motherboard Hardware (Expert in Computer Assembly)Adtran DSU / CSU(Installation and Configurations )Mikrotik Systems (Installation and Configurations )Cisco Systems (Installation and Configurations )ArubaHP EnterpriseRouters (Installation and Configurations )Switches (Installation and Configurations )PaloaltoData CenterEnd User ComputingPowershell and SQL scriptingDuo and Wireless setup and administrationMobile Device management and corporate administrationActive Directory and corporate account administrationCloud servicesWired / Wireless Printers Installation and SetupDSL Technology (DSL and Pots / Dry Loop)T1 /Tdma Technology (Smart Jacks, PRI Circuits)Fiber Technology (Fiber Converters, Fiber switches (ex. Ciena configurations))Software: JavaMacintoshOffice 365 conversion and rolloutMicrosoft Office XPMicrosoft Office 2000Microsoft Office 2016MS WordMS Excel MS ProjectMS SiteServerInternet ExplorerOutlookOutlook ExpressPowerPointAdobe PhotoshopAutoCADVMwareAzureActive DirectoryVoIP Phone systems and configurationOperating System:Windows 2000 to Windows 10LinuxMac OS XOther:ASVAB Score of [87]Top Knowledge of all 7 Layers of the OSI ModelFirst Aid certifiedCritical ThinkingSecret Security ClearanceFast LearnerWorks well with OthersAdept multi-taskerStrong Work EthicKnowledge of Cisco/Adtran/Microtik System ConfigurationsComputer hardware knowledgeAdept multi-taskerStrong Work EthicEXPERIENCETeir 2 IT Support TechnicianVelocity NOCMay 2014 to 2017Collaborate with the IT team to obtain a high level of expertise with their computer systems.Troubleshoot and provide resolution to technical issues and incidents.Create service tickets and manage ticket queue.Provide issue resolution and documentation of calls/incidents.Identify recurring issues (problems) for deeper technical analysis.Configured Cisco, Adtran, and Mikrotik Routing Systems.Established VPN Tunnels for Voip and POS Systems.Serve as escalation for Lower Tier Support.Troubleshot Nationwide Network issues with CEO's and GM'sSatellite Operator and MaintainerUS ArmyJune 2010 to June 2018Currently enlisted in the US Army National GuardServed one tour overseas in AfghanistanSet and monitored the Satellite Network the provided the base with VoIP phone usage and Internet VIA Fiber connection from the Satellite TerminalRan a helpdesk with the communications team that helped solve any problems with any computer, network, or radio issuesRan and made all cable connectionsRan All Fiber lines and troubleshoot down Fiber connectsSet up LAN printer setups and personally configured all DHCP and Static IP addresses for every computer usedSorted and routed incoming correspondence and messagesServed as custodian of classified documentsTier 2 Network Analyst and EngineeringHexagon at HCR Manorcare and PromedicaAug 2017 to 2019Network and Voip system upgrades and installationBudgeting and Hardware selections with network engineersRemote support with end user clientsRemote configuration with field tech and rack setup per SOPsscheduling and tracking per PMO standardsWireless upgrades and configurationsMeraki and Cisco mobile device managed system for security and user support across nationwide sites and Healthcare clientsNetwork verification supplying 24 hour stability monitoringphone system troubleshooting and configuringIT and Windows AdministratorMcAlear groupMay 2019 to Dec 2019Hardware and Software End User supportSQL and Powershell scripting and administration to utilize corporate account setup and removal.Active Directory setup and administrationDuo authentication setup and Corporate wireless setup and supportCitrix and Verizon mobile device managementNetwork monitoring and 24 hour supportyearly Budgeting for Hardware upgrades and corporate rollout.Networking configurations and Firewalls setupSecurity creation per corporate standardsACLs setupRouting groups and network groupsFirewall configurationFirmware and Software upgradesVlan creation and subnetingAll setup done by line via the CLIEnd user Computing/Windows AdministrationChange Healthcare (Wipro)February 2019 to Ongoing Event Management (Monitoring) Monitor and manage the alerts received on the provided event management tool using Standard Operating Procedures (SOP)Support Major Incident Managers (MIMs) in Major Incidents Hardware, systems, data center technologySQL and Powershell scripting and administration to utilize corporate account setup and removal.Active Directory setup and administrationDuo authentication setup and Corporate wireless setup and supportprovides unified management of mobile devices, Macs, PCs, and the entire network from centralized dashboards. Enforce device security policies, deploy software and apps, and perform remote, live troubleshooting of managed devices.Computer, Server, Switch, router repair and troubleshootingServer monitoringStorage and backupNetwork monitoringDatabase / application alert monitoringFirewall and security device monitoringSupport Major Incident Managers (MIMs) in Major IncidentsPerform Incident documentation and resource engagement activitiesEDUCATIONHigh School DiplomaClay High School - Seaman - Oregon, OHComputer Science Engineering, Currently EnrolledUniversity of Toledo - Bancroft -Toledo, OH |