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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLE EMAIL AVAILABLEAn accomplished, dedicated enthusiastic and self-motivated team player, offering 12-years of broad knowledge of Military Family Programs, the Yellow Ribbon Reintegration Program (YRRP), Well-Being issues and resources. Demonstrates success in human resources, staff management with skills in the principles and procedures of personnel development, team building, training, and personnel information systems. Proficient in business and management principles involved in strategic planning, travel, human resources modeling, contracting, and coordination of people and resources. Proven ability to establish, cultivate and maintain positive working relationships with civilian and military agencies. Proficient in all aspects of Microsoft Office programs such as: Word, PowerPoint, Excel, and especially the Events Plus Portal (EPP). Proficient in many Military Systems such as: Defense Travel System (DTS), Regional Level Application Software (RLAS) and Commanders Strength Management Module (CSMM). WORK EXPERIENCEA-Team Solutions, LLC - Air National Guard Bureau, Arlington, VA AIR NATIONAL GUARD RESERVE COMPONENT COORDINATOR May 2021-Current Salary: 56,000/year; 40 hours/weekSupervisor: William Nelson (402) 480-2238; Maybe contacted Provide administrative services in support of the Yellow Ribbon Reintegration Program, (YRRP) at the United States Air National Guard Headquarters. The position maintains a close and highly responsive relationship to the day-to-day activities of the supervisor and staff, works independently receiving a minimum of detailed supervision and guidance, and performs various clerical and secretarial duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the work of the office. Provide direct support to Yellow Ribbon Teams in the execution of In-Person Events, to include the ordering of ESGR Supplies & Elk Kits. Must demonstrate a working knowledge of military well-being programs, YRRP programs, and the deployment support cycle requirements Ability to provide superior customer service Must be a self-starter and require minimum oversight Must be computer literate and proficient in preparing Microsoft Word, Excel, and develop PowerPoint briefings as directed Must have the ability to gather information, make recommendations for program improvement, synthesize information, and provide communication (orally and written) to disseminate information throughout the command TTEC, CONCORD, NCCUSTOMER SERVICE REPRESENTATIVE Nov 2019-May 2021Salary: 13,000/year; 40 hours/weekSupervisor: Tovonia Hunter (704) 975-8058; Maybe contacted Accept inbound calls from United Health Care Members, effectively resolve issues or concerns. Gather information from the member to make appropriate recommendations for new products and services. Pay attention to details to promote positive customer interactions. Hear and sense customer needs and keep your manager and fellow team members informed. Being a strong team player, with a commitment to continuous learning to promotes high quality service to our customers. Deliver amazing customer service. U-HAUL, CHARLOTTE, NCCUSTOMER SERVICE REPRESENTATIVE Sep 2019-Feb 2022Salary: 13,000/year; 25 hours/weekSupervisor: Taheem Clement (704) 569-4503 Maybe contacted Interact with guest in a friendly, fast, courteous, and efficient manner. Assist customers inside the U-Haul Center by educating them on the products and services, answering questions, and preparing rental invoices. Pay attention to details in order to promote positive customer interactions. Hear and sense customer needs and keep your manager and fellow team members informed. Assist customers outside in the lot as well by installing trailer hitches and light wiring harnesses on customers vehicles, ensuring vehicle fluid levels are properly filled, preforming clean-up on trucks, trailers, and other rental equipment items, and accepting equipment returned from rentals. Being a strong team player, with a commitment to continuous learning who promotes high quality service to our customers. AERIE VENTURE (88th Regional Support Command) United States Army Reserve, Fort Bragg, NC YELLOW RIBBON REINTEGRATION PROGRAM ADMINISTRATIVE ASSISTANT Mar 2018-Aug 2019 Salary: 43,300/year; 40 hours/weekSupervisor: Elizabeth McNeil-Moore (678) 758-5296; Maybe contacted Provide administrative services in support of the Yellow Ribbon Reintegration Program, (YRRP) at the United States Army Reserve Command (USARC) Headquarters. The position maintains a close and highly responsive relationship to the day-to-day activities of the supervisor and staff, works independently receiving a minimum of detailed supervision and guidance, and performs various clerical and secretarial duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the work of the office. Possess basic knowledge, experience, and skills in the areas of military personnel and Family programs, as well as an understanding of the USARC Must demonstrate a working knowledge of military well-being programs, YRRP programs, and the deployment support cycle requirements Ability to provide superior customer service Must be a self-starter and require minimum oversight Must be computer literate and proficient in preparing Microsoft Word, Excel, and develop PowerPoint briefings as directed Must have the ability to gather information, make recommendations for program improvement, synthesize information, and provide communication (orally and written) to disseminate information throughout the command. Coordinate necessary meetings between the Government and contracting representatives throughout the transition process, and as necessary thereafter. Ensure adherence to the transition schedule and milestones are achieved. Maintain all automated systems that support YR administrative activities in the USARC. Coordinate with the AR OPSEC Officer to maintain current training and security requirements for incumbent employees and initiate training activities for new employees. Work with AV FSO on security forms required to initiate and process NACIs Reconcile all Contractor Travel Request and Expense Reports following the execution of an YRRP Event. Prepare monthly Budget Report to the Program Manager AERIE VENTURE (88th Regional Support Command) United States Army Reserve, Fort McCoy, WI LEAD YELLOW RIBBON REINTEGRATION PROGRAM COORDINATOR (YRRPC) Oct 2010-Mar 2018 Salary: 41,300/year; 40 hours/weekSupervisor: Elizabeth McNeil-Moore (678) 758-5296; Maybe contacted Executes the Registration process for all 88th Regional Support Command (RSC) Yellow Ribbon Events occurring one weekend per month. Provides Training to Support Staff upon their arrival and supervises registration activities throughout the Yellow Ribbon Event. Evaluate and identify the needs and issues our Military face and co-develop the training materials that cover a variety of topics crucial to the stability and resiliency of Soldiers and their Family Members. Identify new courses/goal-oriented programs for development or offered in specific occupational, operational, or functional areas. Sets priorities and goals, anticipates, and adjusts for problems that frequently arise during the events. Manage any new requirements as they arise from the government of headquarters. Periodically meet with team members in the field or at their location to provide direct guidance, information, advice, training and when needed counseling to the six YRRPCs in the Northwest Region. Coordinate and manage travel authorization for all Yellow Ribbon Reintegration Program Coordinators in the Northwest Region and monitor weekly schedules for validation and approving timesheets. Briefs supervisor/management and tenant Commanders/Activity Directors/staff on status and needs of the education program. Coordinate with YRRP team members from other Commands to ensure Soldiers & Family Members attend Post-Deployment Events. Plans and develops local policies, goals, and objectives, of the installation educational services program. Analyze reports, gather data, review suggestions, and evaluate the effectiveness and efficiency of the Yellow Ribbon Events. Work with Rear Detachment Commander and Yellow Ribbon Officer in Charge to coordinate their attendance to the most cost effective. Event available in the 88th Regional Support Command region. Managed and trained other RSCs in accordance to the 88th operations on proper registration policies and procedures. Executed forty-three individual Yellow Ribbon Events and processed over 14,417 Soldiers and Family Members through registration.COMPUTER SCIENCE CORPORATION (88th Regional Support Command) United States Army Reserve, Ft. McCoy, WI SURVIVOR OUTREACH SERVICES SUPPORT (SOS) COORDINATOR Nov 2009 - Oct 2010 Salary: 52,020/year 40 hours/weekSupervisor: Elizabeth McNeil-Moore (678) 758-5296; Maybe contacted Deliver on the Armys commitment to support the Families of our Fallen Warriors by maintaining a unified program which embraces and reassured Survivors that they are continually linked to the Army Family for as long as they desire. Coordinate and link support groups for Survivors to join in their local communities and surrounding area. Briefs supervisor/management and tenant Commanders/Activity Directors/staff on status and needs of the education program. Provide information on Benefits, Entitlements, Financial counseling and long-term support. Coordinated and negotiates with educational institutions to establish educational or training programs/partnerships. Initiates contacts with education departments and other state agencies/organizations to obtain acceptance of specific programs. Identified new courses/goal-oriented programs for development or offered in specific occupational, operational, or functional areas. Promote Life Skills education and facilitate Advocacy & Outreach. Planned and developed local policies, goals, and objectives, of the installation educational services program. SERCO, INC. (88th Regional Support Command) United States Army Reserve, Ft. McCoy, WI OPERATIONS SPECIALIST, ARMY RESERVE FAMILY PROGRAMS Sep 2009 - Nov 2009 Salary: $51,000/year 40 hours/weekSupervisor: Elizabeth McNeil-Moore (678) 758-5296; Maybe contacted Act as an advocate for Military Families. Establish cooperative and collaborative working relationships with Civilian and Military agencies to facilitate a coordinated response to both complex and ongoing Family issues. Assist in the planning of programs to improve quality of life for service members and Family.Provide upper-level training for Unit Family days and other Family Program events. Coordinated and negotiates with educational institutions to establish educational or training programs/partnerships. Planned and developed local policies, goals, and objectives, of the installation educational services program. Plan and execute mobilization and reunion briefings on weekdays and weekends, coordinate with supporting agencies to ensure availability of materials, supplies, equipment, and subject matter experts. Identified new courses/goal-oriented programs for development or offered in specific occupational, operational, or functional areas. Initiates contacts with education departments and other state agencies/organizations to obtain acceptance of specific programs. Assist in designing and conducting needs assessments for Family Members. SERCO, INC. United States Army Reserve, Charlotte, NC FAMILY PROGRAMS ASSISTANT (FPA) SUPERVISOR Jun 2008 Sep 2009 Salary: $50,000 year 40 hours/weekSupervisor: Elizabeth McNeil-Moore (678) 758-5296; Maybe contacted Lead, trained and supervised 19 team members dispersed within my area of responsibility; coordinated and implemented staff mentoring and remedial training as necessary. Acted as Liaison between Family Programs staff, national, state and local agencies to ensure the sharing of information and resources. Managed the sharing of staff to provide adequate coverage for Yellow Ribbon Reintegration Events. Manage the professional development, morale, health, welfare, and discipline of the FP Staff. Coordinated and negotiates with educational institutions to establish educational or training programs/partnerships. Monitored timesheets, travel and schedules thus maximizing FPA services in the most cost-efficient manner. Highly skilled in organizational administration, personnel management, staff training, supervision, mentoring and customer service. Briefs supervisor/management and tenant Commanders/Activity Directors/staff on status and needs of the education program. Plans and develops local policies, goals, and objectives, of the installation educational services program. Approved all team travel request and ensured quality briefing materials were being executed at all Family Program Events. Establish, cultivate, and maintain positive working relationships with civilian and military agencies. Proven track record of increasing overall productivity, streamlining workflow and creating a team environment to increase efficiency. Initiates contacts with education departments and other state agencies/organizations to obtain acceptance of specific programs. Identifies new courses/goal-oriented programs for development or offered in specific occupational, operational, or functional areas.SERCO, INC. United States Army Reserve, Charlotte, NC ARMY FAMILY TEAM BUILDING/ARMY FAMILY ACTION PLAN PROGRAM SPECIALIST Oct 2007 - Jun 2008 Salary: $46,000/year 40 hours/weekSupervisor: Elizabeth McNeil-Moore (678) 758-5296; Maybe contacted Establish, implement, and coordinate all AFTB/AFAP administrative and operation policies and procedures with Regional Readiness Command Family Programs Director. Plan and execute all requirements developed by the Army reserve Family Programs Director, for the Army Reserve AFAP conference and coordination for the HQDA AFAP conference. Briefs supervisor/management and tenant Commanders/Activity Directors/staff on status and needs of the education program. Act as primary advisor to the Commanding General on all matters relating to AFTB/AFAP program. Assist the Family Program Director in efforts to recruit, train, manage, direct and assure appropriate recognition of all volunteers. Plans and develops local policies, goals, and objectives, of the installation educational services program. Manages all aspects of issues, including screening initial entries, researching, staffing, maintaining Issue Update Book, tracking local issue progress, and apprising chain of command and principal leaders. Coordinates and negotiates with educational institutions to establish educational or training programs/partnerships. SERCO, INC. United States Army Reserve, Garner, NC FAMILY READINESS ASSISTANT Sep 2004 - Oct 2007Salary: $44,000/year 40 hours/weekSupervisor: Elizabeth McNeil-Moore (678) 758-5296; Maybe contacted Provide direct support to the Army Reserve Family Readiness groups by providing information, referrals, guidance, and assistance to Family members in all areas of Family Programs. Educate all volunteers on the requirements governed by USARC Regulation 608-1, a consolidation of policy, objectives, responsibilities, procedures and implementation guidance for Army Reserve Family Programs. Identified new courses/goal-oriented programs for development or offered in specific occupational, operational, or functional areas. Initiates contacts with education departments and other state agencies/organizations to obtain acceptance of specific programs. Briefs supervisor/management and tenant Commanders/Activity Directors/staff on status and needs of the education program. Planned and execute trainings, maintained volunteers records and created monthly newsletters. Coordinates and negotiates with educational institutions to establish educational or training programs/partnerships. Maintain monthly contacts with Family Members, track and update contact information in the Family Programs Managements System. Plans and develops local policies, goals, and objectives, of the installation educational services program. Strategic Outsourcing, Inc., Charlotte, NCCustomer Care Specialist Oct 2002 - Nov 2004Duties: To provide customer to our clients and individual employees that call in for various issues. To assist with computer applications such as PSI, the SOI website and the Portal. To answer any questions concerning enrollment in the HealthCare Plans, 401K Retirement Plans and Direct Deposit. To assist callers with Payroll and Workers Compensation concerns as they arise. Accurately document every call using the computer software Siebel. Carolinas HealthCare System, Charlotte, NCResearch Accountant I Feb 1997 - Aug 2002Duties: Prepared and maintained the yearly budget of $350,000.00. Generated monthly general ledger entries utilized spreadsheet(Access) software to prepare financial statements. Maintained a prospective archiving system for sponsored research grants, prepared purchase orders and invoices for two research laboratories. Extensive filing and billing for inventory control of ordered supplies. Served as liaison between material management buyers and selected vendors, doctors, nurses and patients. Extensive Administrative duties, which included preparing payroll, travel arrangements and totaling weekly earnings for fifteen technicians. Maintain employee records and scheduled annual evaluation paperwork. Maintained busy schedules of two Oncology Physicians.Carolinas HealthCare System, Charlotte, NCResearch Technician II Feb 1994 - Feb 1997Duties: Primary operator of a Becton Dickinson FACSCalibur Flow Cytometer used in specimen set-up, acquisition, and data analysis. Maintained various Melanoma Cell Lines by tissue culture techniques and performed ELISA's and 125I Radioimmunoassay's on cell culture supernatant and other biological fluids. Monitor volunteer subjects participating in Oncology & Immunology Clinical trials.Carolinas HealthCare System, Charlotte, NCClinical/molecular Laboratory Assistant Feb 1992 - Feb 1994 Duties: Preparation of blood, amniotic fluid and vaginal tissue for DNA analysis. Performed genetic test on specimens for Cystic Fibrosis or Sickle cell Anemia mutations, using Polymerase Chain Reaction and Enzyme Restriction Digest. EDUCATIONBACHELOR OF SCIENCE (Biology) Jan 1989 - May 1992Johnson C. Smith University, Charlotte, NCTECHNICAL SCHOOL, ASSOCIATE IN NURSING Sep 1981 May 1987 Oakland University College, Bloomfield Hills, MITRAININGS 10 years of Medical Research in Oncology & Immunology Studies for Carolinas Medical Center -1992-2002 Army Family Team Building Levels I IV September 2004 Girl Scout Volunteer Troop Leader for over 10 yrs. - Daisy through Senior Age Groups Army Reserve Family Programs Web Portal Training February 2006 TRICARE University Online and Rear Detachment Officer Training October 2004 Family Program Academy Online October 2007 Operation READY Training October 2004 Army Family Team Building Master Trainer Course December 2007 Army Community Service/Family Programs Master Trainer Course June 2008 Military OneSource Institute December 2008 Survivor Outreach Services Program Training April 2009 Master Resilient Training September 2017 |
