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Click here or scroll down to respond to this candidateCandidate's Name
Cell: PHONE NUMBER AVAILABLE, Home: PHONE NUMBER AVAILABLE | EMAIL AVAILABLE | Street Address
Operations ManagerCareer SYNOPSISA seasoned, versatile, and accomplished professional offering 20+ years experience spearheading operations in the waste management and healthcare industry. Proven excellence in strengthening compliance, improving processes, and developing high-performing teams. Proficient at adhering to current federal, state, and local laws, accreditation standards, and regulatory requirements. Adept at cultivating and maintaining relationships with high-profile stakeholders, and building long-term loyalty.core competenciesOperations Management Compliance Management Safety Meetings Team Leadership Customer Service Team Recruitment and Development Leadership, Organizational, and Management Skills Sales Cross-Functional Collaboration Process Improvement Stakeholder Communication Decision Making Relationship-Building Problem-Solving MS Office (Excel, Word) Lytx DriveCam SystemProfessional experience & impactAll American Waste - New Haven, CT | Site Operations Manager | Jul 2008 - Oct 2022
Charged with the ownership of 54 drivers, 4 dispatchers, and 2 LOB managers. Created safety meetings, monitored drivers performance, and managed compliance with the set standards, regulations, policies, and procedures.
Devised safety topics and conducted 10 site safety bi-weekly meetings for 14 years; partnered with the Site Maintenance Manager to ensure drivers were performing proper pre and post-trip inspections on their CDL trucks. Served as the Team Leader to support compliance with all stormwater regulations and compliance for the site.
Delivered unparalleled customer service, and resolved key concerns by working closely with the Site and Company Sales Managers, as well as the Customer Service department.
Enabled proper compactor equipment design, installation, and maintenance for the customers by collaborating with the Site Compactor Manager.
Optimized processes and improved operational performance by conducting weekly companywide Safety and Operations Zoom team building calls, as well as Site Management personnel team building meetings. Hiring and Termination Manager for all Operations Personnel for the site.City Carting Inc. - Stamford, CT | General Manager | Aug 2005 - Jun 2008Supervised 45 roll-off drivers, 25 tractor drivers, and 11 container delivery drivers with a home base in Stamford, CT. Spearheaded a dispatch department with 5 dispatchers with 450 jobs per day. Collaborated with the Customer Service dept. To ensure job completion and resolution of all service issues; partnered with the sales team on new and existing accounts, and new compactor site prep, installation, and service recommendations. Played an integral role as the primary Safety and Compliance Manager for 3 locations in Stamford, CT, and 1 facility in Milford, CT.
Conducted safety meetings, maintained DOT driver files, and monitored operations to ensure OSHA and DOT compliance.
Key person for overseeing the companys response in two OSHA investigations, resulting in several citations; successfully responded to all abatements, prepared necessary documentation, and made operational changes.
Interviewed, hired, and terminated drivers for Stamford locations; resolved daily issues with 2 union locals, and compliance with both Collective Bargaining Agreements.
Candidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional Experience ContinuedSuburban Carting Co. (Allied Waste) - Mamaroneck, NY | Operations Manager | Jul 2001 - Aug 2005Reported directly to General Manager. Tasked with directing 44 drivers running 3 tractor-trailers, 7 residential, 17 commercial, and 17 roll-off routes. Provided outstanding leadership to project a professional corporate image, lead effective resource management, mitigate risks, establish high standards, and drive profitable operations. Customer Service Manager for a department of 4 staff members responsible for attending approx. 250 calls daily from 16,000 residential, commercial, and roll-off customers; Primary point of contact with 2 strong union locals. Oversaw processes, policies, systems, and relationships to ensure quality care, safety, regulatory compliance, and customer satisfaction. Performed weekly and monthly budget/operational meetings to evaluate progress and formulate action plans by utilizing divisional P&L and daily operational stats; supported decision-making by presenting updates to senior leadership.Waste Management - New Haven, CT | Operations Manager | Oct 1999 - Jul 2001Reported directly to the District Manager. Spearheaded the day-to-day management of 27 commercials, 18 residential, 11 roll-off, and 2 tractor-trailer routes, including 80 drivers, and helpers. Started as a Dispatch Supervisor in South Windsor, CT, and successfully turned back 2 attempts to unionize drivers.
Demonstrated a commitment to safety, performing and monitoring company activities in accordance with the established safety policies and procedures. Led the daily operations of a 500-ton-per-day C&D transfer station, driving continuous improvement, cost control, and waste reduction in all facets of the operation.Sanitary Services Corporation - Manchester, CT | Operations Manager | Feb 1996 - Oct 1999Joined as a Residential Recycling Driver in the trash hauling and recycling business, and was promoted several times within 15 months, including being selected as the Primary Operator of a transfer station in Montville, CT. Reported directly to the companys President, and oversaw 80+ personnel while managing payroll, safety, and human resources.Various Medical Hospitals & Laboratories - Norwich, CT | Medical Laboratory Supervisor | Feb 1989 - Oct 1995Initiated and established a state-of-the-art medical laboratory (blueprint to patient testing) for a multi-physician medical practice in NC. Performed chemotherapy, managed patients, and handled large volumes of clinical research trial data. Acted as a self-employed Private Laboratory Consultant to assist physician medical practices to acquire governmental accreditation.The U.S. Army - Fort Braggs, NC | NCOIC Medical Laboratory Tech. | Aug 1980 - Oct 1989Served as the Laboratory Supervisor in the last assignment for a MASH (Mobile Army Surgical Hospital) at Ft. Bragg, earning Soldier of the Year honors for demonstrating excellent leadership and performance.
education and professional developmentAcademy of Health Sciences - San Antonio, TX | Associates - Medical Laboratory SciencesUpper Iowa University - Fayette, IA | Other - MicrobiologySouthwestern Central High - Jamestown, NY | High SchoolCertifications:Osha 10 CertifiedReferences available upon request |
