Candidate Information Title Heavy Equipment Service Representative Target Location US-TX-San Antonio Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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SummaryQualified, motivated, analytical professional with 8 years experience in document review, processing, procurement, and customer service. Deadline-driven, completing assigned activities with accuracy and speed utilizing initiative and resourcefulness to deliver excellence and meeting objectives. Extremely confident working remotely, communicating via video conference, email, chat, and phone.ExperienceDoorDash/ Postmates/ Amazon Flex/ Lyft San Antonio, Texas Delivery Driver/Warehouse 01/2021 - PresentAchieved consistently high customer scores due to exceptional service. Planned optimal routes to minimize delays and maximize time efficiency. Followed safety rules to keep clean driving record with no accidents or incidents. Inspected vehicle to assess performance and maintenance requirements. Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.Utilized GPS to optimize routes and continuously meet estimated delivery times. Insurance Auto Auctions, Inc. San Antonio, Texas Senior Total Loss Customer Care Specialist 11/2014 - 01/2021 Collaborated with colleagues to develop department training manual and create workflows for catastrophe teams, contract employees, and new hires increasing productivity.Successfully converted file management system completing unprecedented incoming title transfers caused by Hurricane Harvey.Reviewed file assignments determining most effective handling procedures required to acquire title documents. Obtain and review reports, statements, records, and related materials and resolve critical issues utilizing, chat, email, and phone.Maintained accountability providing empathetic and professional service to customers, peers, and partners responding to inquiries, updating claims and accurately attach documentation in electronic file management systems. Demonstrated strong prioritization skills by proactively leading day-to-day tasks, balancing new assignments with active inventory of salvage vehicles to drive effective outcomes. Acquired extensive knowledge of state salvage laws, owner-retained salvage, clean titles, duplicate titles, bonded titles, boats and heavy equipment titling laws in assigned states. Marriott International Austin, TXTelephone Service Representative 12/2013 - 11/2014 Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings. Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.Used critical thinking to break down problems, evaluate solutions and make decisions improving operations. Provided exceptional service by engaging customers and using active listening and effective interpersonal skills. Prepared customer invoices, accepted payments and processed refund and cancellation requests. SkillsCommunication skills, Customer service, Time management, Computer literacy, Microsoft Office, Billing, Payment Processing, Spreadsheets, Team Leader, Database Administration, Account Management, Evaluations, Problem Resolution EducationDell Valle High School Del Valle, TexasDiploma 05/1997Brandy RedouxPHONE NUMBER AVAILABLE EMAIL AVAILABLE 6610 Burton Bay, San Antonio, Texas