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Candidate's Name
Street Address  Old Cedar RoadBloomington MinnesotaPHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryA professional with recent certified business and computer training from the Minnesota Resource Center, and exceptional customer service & call center experience seeking a part-time position.Highlight of Skills6 years customer service/call center experience Typing speed of 30 wpmStrong verbal and written communication Microsoft Office 2010Strong team and leadership skills Hard workerHighly motivated Maintains accuracy and precisionMulti-tasking skills Strong interpersonal skillsEducationBusiness and Computer Applications Training Certificate 2012Minnesota Resource Center, Minneapolis, MNCompleted training in MS Word 2010, MS Excel 2010, MS Access 2010, MS Outlook 2010, MS PowerPoint 2010, Customer Service and Effective Communication and Building Business Relationships.Business Basics Training 2002Summit Academy OIC, Minneapolis, MNCompleted training in Microsoft Office 2003 programs.Lew Wallace High School, Gray, IN 1997DiplomaWork HistoryStream Global03/2013-PresentsReceives, processes and verifies the accuracy of plans from customers utilizing the organizationss software systems and customer plan orders.Initiates required action for response to customer service requests for plan changes, including the maintenance of plan change files and communicates changes to the customerEnsures and provides quality service to and customers.Accesses the companys internal systems to obtain and manage customer accounts on callsParticipates and provides expertise as a member of the customer service team. The team's objectives are develop and use existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.Information Specialist (ISG) 10/2012-03/2013Top Talent Solution Bloomington, MNConducts extensive research development functions, including a making a high volume of cold calls to collect research data in addition to generating qualified leads to expand research data.Assistant Stock Supervisor 1998-2006Slumberland Incorporated, Saint Louis Park, MNAssisted and answered questions for customers, delivered merchandise to their homes in a timely manner and loaded or unloaded products following proper lifting techniques.