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Click here or scroll down to respond to this candidateCandidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLE Hudson Florida, 34669Profile SummaryAccomplished professional skilled at responding to a wide range of technical problems with a robust and innovative approach. Highly effective at problem-solving and decision-making. Focused on performance and technical improvements with an understanding of functionality and reliability. Skilled in software deployments, data security, network buildouts, LAN/WAN design, installation, management, and troubleshooting. Capable of resolving problems, building customer relationships, and driving overall operational progress. Motivated to learn, grow, and excel in the IT industry.SkillsSoftware Development Hardware Development CRMWord PressJavaScriptPythonHTMLCSSProject Lifecycle ManagementProject ManagementLINUX Server/ UNIXMicrosoft ServerWindows Server 7Cyber SecurityNetwork SecurityWireless NetworkingNetwork AdministrationPC Upgrade & TroubleshootingCommunications skillsMS OfficeProblem-solvingComputer skillsTeamworkQuick LearnerLeadership skillsTime management skillsWork ExperienceMoffitt Cancer Centre Desktop Support Engineer (contractor) May 2022 Oct 2022Hardware troubleshooting and support, including equipment replacements and relocations of ThinOs/Zero OS VDI devices in a VMWare environmentDiagnosed and repaired hardware issues as well as uninstalled and reinstalled equipmentManage day-to-day ticket volume. Documented all customer contact within the healthcare environmentDocumented procedures, resolutions, and training materialsSoftware troubleshooting and support including installation, diagnosing, and repair of software issuesInstalled, upgraded, and reimage software application, asset management of equipmentCorresponded with customers via email, phone, instant message, and in-personProactive rounded and remediation of tickets on Service NowMonitored assigned area(s) and observed issues as well as logged and resolved observed issuesMaintained fiscal responsibility. Minimized unnecessary spending by reusing hardware and minimizing wasteFour Winds Networking Services Network Engineering (INTERN P/T) July 2021 Jan 2022Responded to tickets escalated from the Help DeskParticipated in a shared on-call scheduleMonitored alerting technologies including SNMP, ICMP, NetFlowParticipated in Firmware / IOS upgrades to network devicesUtilized ConnectWise, Azure, Office 365, and SolarwindsMaintained routers, switches, wireless and security technologiesAssisted in troubleshooting LAN routing and switches, including Ethernet, VLAN tagging, STP Troubleshoot hardware provisioning, installation, and configurationPlexus Technology Computer Technician (INTERN P/T) July 2021 Jan 2022Installed, removed, configured, and document maintenance on desktops, tablets, and laptopsProvided technical support to agency personnel service desk telephone and remote assistance on the computerAnswered service desk tickets and, followed up with outside vendors equipment under warrantyMaintained up-to-date, accurate records for inventory and repair/maintenance work performed within the agencyPerformed preventive maintenance inspections on agency technology equipment Presented recommendations for the technology budget.E-Telequote, FL Insurance Agent Feb 2020 June 2021Checked and verified Information, including addresses, phone numbers, names, ages, and gendersExplained benefits, attributes, and limitations of different strategies to encourage the selling of plans and improve overall revenueComplied with regulatory provisions, including the Bank Secrecy Act, the Anti Money Laundering Act, OFAC, theUnited States Patriot Act, the Privacy Act, and the Community Reinvestment ActResolved concerns, strengthened processes, and delivered excellent customer serviceEstablished relationships with customers to provide excellent service through effective communicationGenerated sources within the group and with companies for continuous customer referralsResponded to customer calls to fix problems quickly and answer questionsSuccessfully maintained customer service standards by establishing customer relationshipsAccurately entered all patient and insurance data into the company's computer systemCommitted to cross-selling and upselling sales activities to improve consumers' insurance portfolios and raise the overall sales figures of the businessProspected by collecting customer references, performing cold calls, and engaging in market-building techniques for new businessPrepminds Academy, FL Manager Feb 2015 Feb 2020Driven regular educational program activities and managed support staff to assign tasks and evaluate the performanceOversaw inventory processes of the office, including purchasing, stocking, and collecting deliveriesImplemented productive workflow processes, checked daily efficiency, and applied modifications to enhance the total effectiveness of staff and activitiesMaintained CRM database, including troubleshooting, repair, updates, and preparation of reportsDeveloped digital filing system and managed database system to reduce paper usageManaged regular database administration, including payroll, benefits, Accounts Receivable, Inventory, Accounts Payable, Loans Payable, and PurchasesStrengthened office operations by automating client correspondence, record tracking, and evaluation of Information.Trained and mentored new hired junior employees in field operations and activitiesMonitored and maintained facilities to attain better standards of cleanlinessIntroduced new training programs for management personnel on workplace operations and modern technologiesProjectsWebsite Development using Word Press, Python, HTML, and Java AnimationManagement Project: Learning to perform in a project manager's role, leading and directing projects and teams.Certified Wireless Network (CWN): research and product knowledge, Troubleshooting LAN, Network: Evaluating theSecurity on your Home, Wireless Router, 4 WLAN Design, profiling a free wireless tool Networking Security and Administration Lab workEducationAssociate Degree in Science, Network Administration Hillsborough Community College, Dale Mabry FL, 2017 2021References Available upon request |
