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Click here or scroll down to respond to this candidateKimberly D. Harris Address: 13333 Ridge Rd Apt 2302, Largo FL 33778Phone: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLE OBJECTIVE:Seeking a longevity opportunity within an organization that will assist in my growth and encourage my passion for service skills and training: PROFESSIONALEXPERIENCEWalgreens Largo, FL January 2022 Current Customer Service Sales Associate Assist customers in a variety of departments Operate cash registers, stock shelves, and perform light cleaning duties Answer incoming calls that customers may have and transfer them to correct department Inform customers of benefits that they may not be aware of Trident Care Clearwater, FL January 2018 March 2020 Customer Service Rep provided superior customer service skills for both external & internal customers handled complaints & customer problems, escalated to Supervisor if need persisted answered incoming queue to fulfill orders as soon as possible document activity to the DDF system consistently checked appropriate DDF screen for report results to call back to customer entered orders manually via our fax process adhered to scheduling compliance policyHumana St. Petersburg, FL November 2015 March 2016 Welcome Call Specialist Handle outbound calls made by the auto dialer to welcome customers to Humana and go over a brief health survey concerning the members health during open enrollment. Interacts with other departments including Claims, Intake, Enrollment and Member Services to resolve member and provider issues. serves as a liaison in corresponding and communicating with providers, vendors and Humana contacts and/or members representative's. participates and supports tasks, including but not limited to: faxes, collection of clinical information, engaging/contacting providers and creation of authorizations if necessary. Produces formats and edits correspondence and documents. Express Scripts Tampa, FL November 2013 December 2014 Patient Care Advocate Log, track, resolve and respond to all assigned inquiries and complaints while meeting all regulatory, CMS, and Express Scripts Corporate guidelines in which special care is required to enhance Express Scripts relationships; while meeting and exceeding all performance standards. Identify root cause for pharmacy claims issues and assist pharmacies in getting claims processed, so member can receive their medication. Verifies eligibility, timeliness and record completeness of coverage determination cases and follows up with the provider as necessary. Ensures timely processing and review of coverage determinations to meet departmental goals and state/federal specific benchmarks for timeliness. Responsible for 20 to 30 calls daily to collect payment on past due accounts. JJ Taylor Distributing Tampa, FL Tell Sell Specialist November 2007- July 2013 Completes order forms and enters data into computer to determine total cost for customers. Communicate with customers regarding invoices, billing, and delivery. Maintains product knowledge of all brands and packages assigned to them from J.J. Taylor portfolio. Communicates with route drivers and merchandisers daily in order to resolve internal and external customer needs, discuss service calls. Persuades accounts to use P.O.S. display items to promote sale of company products. |
