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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLELINKEDIN LINK AVAILABLEPHONE NUMBER AVAILABLESkillsHigh-End Retail SalesAuditingPOS/Microsoft/Cell Phone RepairLeadershipPayrollTrainingManagementAccount ManagementRecruitingCoachingMentoringConflict ResolutionEducationBachelor of Science degree SUNY Old Westbury05/2009 Bachelor of Science Degree: Business Administrations, SUNY Old Westbury.Associates Degree in ScienceSUNY Albany06/2004 Associates Degree of Science: Communications, SUNY Albany.Work HistoryStore ManagerAsurion Protection Services, LLC November 2020-October 2020Achieve your stores goals for repair volume, speed (turnaround time), sales, and store profit (revenue and cost).Track and respond to key metrics that define store performance and effectiveness.Maintain inventory integrity, merchandise levels, and store cleanliness.Develop your team of 3-5 to achieve their potential.Lead by example and motivate your team to meet and exceed goalsTrain and develop your team members skills: dynamic and effective repairs, excellent customer service, and sales.Identify strengths and development areas of team members, so you can allocate work effectively and provide hands-on coaching day-to-day.Conduct performance reviews for team members and provide feedback.Willing to assist with any job in the store.Fix devices such as phones, tablets, and laptopsPlay a key role in front of the house as needed, providing excellent customer serviceStrengthen subscription sales to complement serving & solving customer problems to create a great experience.Provide tailored solutions to customers based on needs and opportunities.Generate local demand. Develop relationships in the community to generate demand within the community.Department ManagerJoseph A. Bank August 2016-March 2020Acted as manager-on-duty when the Store Manager is not on the premises.Opened and/or closed the store.Handled returns and exchanges.Managed other store associates.Sales AssociateBob's Discount Furniture, LLC September 2009-March 2016Greeted and engaged customers, uncovering their home furnishing needs.Provided world-class customer service and offer customers an unforgettable shopping experience.Built a rapport with clients, earning their business through your ability to demonstrate exceptional product knowledge, strong interpersonal skills, and excellent listening skills.Developed and maintained a customer base through networking and client follow-up to ensure customer satisfaction before and after the saleGenerated sales through a low-pressure consultative approach.Store ManagerSleepy's The Mattress Professionals October 2006-June 2009Directed and coordinated activities involving the sales of mattressesResolve customer complaints regarding sales and services.Determine price schedules and discount rates.Planned and directed staffing, training, and performance evaluations to ensure profitabilityDirected, coordinated, and reviewed sales and service accounting and record-keeping, as well as receiving and shipping.Sales AssociateSleepy's The Mattress Professionals October 2004-October 2006Listened to the customer, provide recommendations, and offered optionsAnswered questions for guests in search of the perfect nights sleep.Stayed informed on industry trends, fashion & function of our ever-changing inventory.Be a champion of sleep & help guests navigate their own needs when searching for a product. Assisted guests in the showroom from start to finish and offered a full range of products.References available upon request. |
