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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE726 Denver Blvd Unit #2 San Antonio, Texas 78210 PHONE NUMBER AVAILABLE SUMMARY OF QUALIFICATIONSProfessional interpersonal skills with a strong and friendly disposition. Excellent multi-tasking abilities with a diplomatic personality to handle customer complaints with utmost courtesy. Also, familiar with numerous management tools, scheduling, and balancing applications. EXPERIENCEAlorica - Customer Experience Agent September 2020-Present Provided solutions to issues related to company products and maintained exceptional customer performance feedback Excelled in company metrics including, average hold times, customer satisfaction surveys, adherence and quality assurance Acted as a consultant to the customer, empathizing with their situation, encouraging and educating them, and o ering assistance or a resolutionSnooze Eatery at the Strand - Trainer/Server/Runner February 2018 - March 2020 Maintain sta by recruiting, selecting, orienting, and training employees; developing personal growth opportunities Ability to work in a fast-paced work environment and deliver orders in a timely manner Resolved client service questions regarding their food choices Handled customers and services for the restaurant Complete all opening and closing duties.New Era Towing - Dispatcher October 2019 - February 2020 Answered incoming calls and responded to client inquiries Maintain nightly intake of information with checks and balancing Communication liaison between night and day shift Zoes Kitchen at the Strand - Shift Lead May 2017 - October 2019 Supervising employees and assisting with tasks as necessary Assigning duties to speci c employees based on role and skills Training new and current team members on tasks Handling customer issues and managing con icts Complete all opening and closing dutiesFavor - Independent Contractor April 2016 - December 2018 Communicated with both restaurants and customers to ensure each order was properly executed Politely assisted customers in person and via telephone Worked exclusively through a mobile phone application Consistently provided professional, friendly and engaging service with customers EDUCATIONLaredo Community College May 2001Candidate's Name
EMAIL AVAILABLE726 Denver Blvd Unit #2 San Antonio, Texas 78210 PHONE NUMBER AVAILABLE Associate of Applied Science GPA: 4.0Texas A & M International University August 2014 - March 2016 Completed 50+ hours towards a BS in Biology GPA: 3.8 SKILLSBilingual (Spanish and English), CPR Certi ed, 55+ WPM typing skills |
