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Click here or scroll down to respond to this candidateMARSHALLFOSTEREMAIL AVAILABLEmPHONE NUMBER AVAILABLEAnderson, SOUTHCAROLINA 29624Dependable Computer Operator specializes in accepting, transmitting and storing sensitive customer data. Maintains strict adherence to applicable regulatory and legal requirements to mitigate risk and liability. Trusted to handle exceptionally valuable and important digital assets for companies and customers alike.PROFESSIONAL SUMMARYWEBSITE, PORTFOLIO, PROFILEShttps://LINKEDIN LINK AVAILABLE0735a114/DXC Technology - Computer OperatorGreenville, SC 09/2016 - CurrentBI-LO - Supervisor Data CenterMauldin, SC 11/2005 - 12/2012Provide technical support for all mainframe and distributed WORK HISTORYInstalls, maintains, and repairs server hardware, or other equipment by racking, cabling, labeling equipment, entering device data into Data Center Managementapplication.Follow established data center guidelines andinstructions to perform daily job functions.Monitors physical environments and systems within the DXC Data Centers.Respond to, resolve, and document issues impacting the physical infrastructure of the data center. Maintain hardware inventory and maintenance logs. Works under general supervision and reports to asupervisor or manager, though some ingenuity andflexibility are required.SKILLS Technical Troubleshooting Data Entry End-User SupportStrong Communication andInterpersonal Skills Information Analysis Time Management Attention to Detail Upgrade Implementation Customer Service Critical Thinking System MonitoringNetwork Hardware andSoftware Maintenance Analytical ThinkingClemson UniversityClemson, SC 05/1985Bachelor of Science:EconomicsEDUCATIONprocessing plusmonitors all networking platforms. Responsibility for addressing all hardware,system and applications issues at 1st level.Responsible for a staff of 5 fulltime employees and one contractor.Produce reports on number of Remedy tickets worked per month.. Involved in ordering inventory AssetManagement Shipping and ReceivingBI-LO - Operations Technical AnalystMauldin, SC 07/2005 - 11/2005Provide technical support for all mainframe and distributed processing plusmonitors all networking platforms. Coordinates the resolution ofsystem software and application problems that impact service to the business.Provide timely and accurate updates to tickets in the problem managementsystem..Provide dailysupport of the data center Monitor all mainframe and distributed jobs Monitor nightlybackups Monitor Mainframe and Distributed tape drives Ahold Information Services - Network AnalystGreenville,SC 03/2003 - 07/2005Monitor the Ahold Telecommunication network andoperating companies of the enterprise.Ensure the integrity and availability of the network.Take corrective action in the event of an outage.Proactively monitor all aspects of the network utilizing network management toolsprovided by the company, primarily NVK6 and Tivoli.Coordinate and assist with the installation, modification and trouble shooting of allcircuits, hardware and software.Responsible for working with communication vendor and second level networksupport to facilitate resolution and reliability testing.Monitor Netview for store problems Monitor Stratus for Outages Worked with 2ndlevel Telcom for problem resolution Used Remedy to open problem tickets with BellSouth.Communicated with vendors to resolve network outages and periods of reducedperformance.Documented all server and network problems and other unusual events in detailAhold USA - COBOL ProgrammerGreenville,SC 11/1999 - 03/2003Developed in-house applications designed for company needs.Provided computer programming subject matterexpertise to project team members.Debugged problems caused by hardware, operatingsystems software, application programs and network failures. |
